Golf Concierge Supervisor

Sterling Kohler; St Andrews; On-site; GBP 30,000; Full time

Job summary

An iconic hotel and resort in Scotland is seeking a Golf Concierge Supervisor to provide exceptional service to golfing guests. The role involves curating memorable experiences, managing itineraries, and coordinating transfers. Candidates need strong golf knowledge and prior customer service experience. This position offers a unique work schedule and includes benefits such as free access to fitness facilities and discounts across the resort.

Benefits

Free meals and drinks

Discounts across the resort

Free access to Kohler Waters Fitness

24/7 Employee Assistance Programme

Qualifications

• Strong golf experience especially in local courses.
• Previous customer service experience.
• Ability to handle guest issues calmly.

Responsibilities

• Support and upsell to guests during their stay.
• Organize and coordinate transfers for golf guests.
• Book tee times and assist with ballot entries.

Skills

Strong golf experience and knowledge

Customer service experience

Friendly and approachable demeanor

Strong computer literacy

Job description

About Us

At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award‑winning resort centred around active wellbeing and indulgent good times.

Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team?

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing lasting memories to our guests.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and free fitness access.

Our benefits don’t end there. In your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants, shops, spa and room rates. These opulences allow you to experience the 5* service for yourself.

About the Role

We are currently looking for someone with a strong knowledge and true passion for golf to join our Golf Concierge team as a Golf Concierge Supervisor. In this position you will be dedicated to curating an exceptional golfing experience for every guest. Supporting the Head of Golf Services in delivering the highest standards of service, ensuring every detail of our guests’ golfing journey is seamless, personalised and unforgettable.

From managing itineraries and hire items to coordinating transfers and tee times, you will be pivotal in creating memorable moments for our guests. Your expertise will help guide guests through ballot entries for the Old Course, sharing your knowledge in golf particularly on local courses, going beyond what is expected by our guests and to be the resort ambassador for golf.

This role has a unique benefit of compressed working days during the high golf season, allowing for your full‑time hours to be worked over 4 days per week, returning to 5 days per week during the quieter periods.

Responsibilities

• Support and upsell to golfing guests during their stay.
• Identify ways to increase sales and services.
• Set out clear daily targets for each revenue area.
• Maintain gross profit margins according to the plan and set pricing to achieve these margins.
• Train and upskill associates in guest services and upselling techniques to maximise revenue.
• Book tee times.
• Assist guests with ballot entries to play on the Old Course.
• Organise and coordinate transfers for golf guests.
• Monitor the condition of the hire items, organising replacements where required.
• Suggest new and creative ideas for services that set the Old Course Hotel apart from other golf services in the area.
• Exhibit professionalism and be the resort ambassador for golf.

Qualifications

• Strong golf experience and knowledge, particularly in courses in the local area (essential).
• Previous experience in a customer service role.
• Friendly, approachable and you take pride in delivering the highest level of service.
• Ability to deal calmly with guests, reaching a satisfactory outcome to any issues or complaints.
• Strong computer literacy skills.

Hours

Permanent, Full Time 40 hours per week. March – October 4 out of 7 days. November – February 5 out of 7 days.

Salary

£29,176.19 per annum + gratuity.

Benefits

• Free meals and drinks in our complimentary staff canteen.
• Discounts across the resort including in our restaurants, room rates, pro shop and golf course.
• Wider group discounts within Kohler group.
• Free access to our on‑site Kohler Waters Fitness including fully equipped gym, 20‑metre pool, sauna and hot tub.
• Free access to mortgage advice.
• Cycle2Work.
• 24/7 access to the Employee Assistance Programme.

The Old Course Hotel, Golf Resort and Spa is an equal‑opportunity employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.