Global Service Operations Leader

BioLegend, Inc.; Seer Green; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading biotechnology company is seeking a Senior Manager, Service Operations, based in Seer Green, England, to drive global service strategy and execution. The role focuses on optimising service processes and enhancing digital transformation to improve customer experiences. Candidates should have a Bachelor's degree and over 10 years of service operations experience, with strong analytical and communication skills. This position offers the opportunity to lead strategic initiatives and improve operational efficiency.

Qualifications

• 10+ years of experience in service operations or related functions.
• Proven track record in service process optimisation and digital transformation.

Responsibilities

• Define and implement global service operations strategies aligned with business objectives.
• Optimise and streamline service contract management through digital methods.
• Drive adoption of digital tools and platforms to enhance service delivery capabilities.

Skills

Service process optimisation

Digital transformation

Analytical skills

Communication

Collaboration

Education

Bachelor’s degree in business, Operations, or related field

MBA preferred

Job description

A leading biotechnology company is seeking a Senior Manager, Service Operations, based in Seer Green, England, to drive global service strategy and execution. The role focuses on optimising service processes and enhancing digital transformation to improve customer experiences. Candidates should have a Bachelor's degree and over 10 years of service operations experience, with strong analytical and communication skills. This position offers the opportunity to lead strategic initiatives and improve operational efficiency.