Global Operations Associate

Broadridge; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading financial services firm in London is seeking a detail-oriented professional to join their Global Market Operations Team. This role focuses on executing proxy voting processes, managing client queries, and ensuring compliance with market standards. Candidates should have strong operational expertise and advanced Excel skills. This position promotes a collaborative environment and offers opportunities for personal development.

Qualifications

• Several years of experience in operational roles in financial services or commercial environments.
• Financial service qualification is desired but not essential.

Responsibilities

• Support the delivery of Global Proxy Services within Global Market Operations.
• Execute proxy voting and manage client queries.
• Monitor events on the Broadridge platform to meet SLA deadlines.

Skills

Strong operational expertise

Advanced Excel skills

Excellent communication skills

Stakeholder management

Ability to perform under pressure

Education

A Level standard or equivalent International Baccalaureate

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are looking for a detail-driven professional to join our Global Market Operations Team. A multicultural team where training and development is supported. The role involves entering high-profile data into proprietary systems, supporting global operational workflows, and executing market voting activities within strict deadlines. The ideal candidate will work across multiple platforms, ensuring accuracy, timeliness, and compliance with market standards.

You will serve as a subject matter expert in the voting process, collaborating with both internal teams and external stakeholders. Your responsibilities will include interpreting local market requirements, extracting and recording data from meeting materials, liaising with issuers, and ensuring accurate and timely execution of client votes through local agents. You will also support key European markets and stay informed on evolving European directives. Additionally, you will be responsible for tracking and analysing key performance indicators (KPIs), compiling monthly statistics and providing data for billing and reporting purposes.

Job Responsibilities

• Support the delivery of Global Proxy Services as part of a specialized team within Global Market Operations.
• Execute proxy voting across Global markets and handle client queries.
• Manage meeting setups, source materials, and monitor events on the Broadridge platform to meet SLA deadlines.
• Handle ad-hoc requests and communicate with issuers via phone and email.
• Communicate effectively across global teams and build strong relationships with issuers, vote agents, and internal stakeholders.
• Work efficiently under pressure, applying strong planning, organizational, and problem-solving skills.
• Demonstrate self-motivation, attention to detail, and a commitment to high client satisfaction.
• Apply procedural knowledge, manage personal workload independently, and resolve routine issues.
• Track and report billing and performance metrics.

Preferred Qualifications

• Educated to A Level standard or equivalent International Baccalaureate.
• Would suit someone with several years’ experience within an operational role in the financial services industry or in a commercial environment.
• A financial service qualification is desired but not essential.

Skills & Competencies

• Strong operational expertise with a sharp eye for detail and a commitment to delivering results
• Advanced Excel skills, with proficiency in data analysis and reporting.
• Excellent communication and stakeholder management skills, with the ability to collaborate across teams and external partners
• Proven ability to perform under pressure, managing high volumes and tight deadlines with composure and efficiency

Additional Job Description

Responsible for developing and optimizing processes to meet business goals and cost targets. Ensures productivity and ROI through performance monitoring and coaching. Performs administrative tasks using coordination and data management skills, following established procedures with moderate supervision.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.