Global IT Service Desk Engineer – Satellite & Networking

RigNet; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global telecommunications company is seeking an IT Support Specialist in London to assist customers in operational needs, troubleshooting telecom issues, and maintaining high service standards. Candidates need a degree in Engineering and strong communication skills. The role includes managing requests, conducting system maintenance, and resolving incidents efficiently. This position requires a proactive approach, attention to detail, and the ability to work under pressure.

Qualifications

• Experience troubleshooting Windows Server systems.
• Ability to produce technical reports under supervision.
• Must hold citizenship to obtain government security clearance.

Responsibilities

• Provide operational support for telecommunications customers.
• Triage requests and incidents, ensuring timely resolution.
• Conduct maintenance on IT systems and satellite terminal hardware.

Skills

Troubleshooting networking issues

Customer communication

Problem-solving

Time management

Ability to work under pressure

Education

Diploma or Degree in Engineering related to IT

Tools

Jira

ServiceNow

Confluence

VMware

Hyper-V

Hyper-V

Job description

A global telecommunications company is seeking an IT Support Specialist in London to assist customers in operational needs, troubleshooting telecom issues, and maintaining high service standards. Candidates need a degree in Engineering and strong communication skills. The role includes managing requests, conducting system maintenance, and resolving incidents efficiently. This position requires a proactive approach, attention to detail, and the ability to work under pressure.