Global Application Support Engineer — Hybrid, On-Call

Brook Street; Cambridge; Hybrid; GBP 48,000; Full time

Job summary

A global technology business in Cambridge is seeking an Application Support Engineer to provide critical application support in a hybrid role. You will be responsible for troubleshooting and resolving technical issues while managing service requests within SLAs. The ideal candidate should have experience with Windows environments, web technologies, and SQL Server. The position offers a salary of £48,000 plus additional on-call compensation and opportunities for international travel.

Benefits

Salary of £48,000

Additional compensation for on-call duties

Opportunity for international travel

Qualifications

• Experience in customer-facing support role.
• Strong problem-solving mindset and technical investigation skills.
• Ability to communicate technical information clearly.

Responsibilities

• Provide application support via ticketing systems, email, and phone.
• Investigate, troubleshoot, and resolve application issues.
• Manage incidents and service requests within defined SLAs.
• Document issues, resolutions, and support processes.

Skills

Experience supporting Windows workstation and server environments

Experience with web technologies and environments

Working knowledge of SQL Server

Strong general computer literacy and application usage skills

Job description

A global technology business in Cambridge is seeking an Application Support Engineer to provide critical application support in a hybrid role. You will be responsible for troubleshooting and resolving technical issues while managing service requests within SLAs. The ideal candidate should have experience with Windows environments, web technologies, and SQL Server. The position offers a salary of £48,000 plus additional on-call compensation and opportunities for international travel.