German-Speaking Customer Support Specialist (Remote)

Pliant; Remote; GBP 35,000 - 50,000; Full time

Job summary

A growing fintech company in the UK is seeking a Customer Support Specialist to solve complex issues and provide clarity to clients. You'll act as the operational backbone, ensuring that clients receive timely and accurate solutions. The ideal candidate thrives in ambiguity, has over 2 years of B2B customer support experience, and is fluent in both English and German. This position offers attractive remuneration and flexibility for remote work.

Benefits

Attractive remuneration

Flexibility to work remotely

Monthly mobility benefit

Wellhub Membership

Company card for meals

Qualifications

• 2+ years of experience in B2B Customer Support or Fintech.
• Experience in a regulated environment like banking.
• Exceptional written and verbal communication skills.

Responsibilities

• Own complex issues end-to-end, ensuring client satisfaction.
• Act as an operational bridge between Compliance and Sales.
• Spot friction in processes and improve Standard Operating Procedures.
• Troubleshoot technical configurations and provide accurate documentation.

Skills

Problem-solving

Written communication

Verbal communication

Technical troubleshooting

CRM tools navigation

Attention to detail

B2B Customer Support experience

Fluency in English

Fluency in German

Tools

HubSpot

Zendesk

Salesforce

Job description

A growing fintech company in the UK is seeking a Customer Support Specialist to solve complex issues and provide clarity to clients. You'll act as the operational backbone, ensuring that clients receive timely and accurate solutions. The ideal candidate thrives in ambiguity, has over 2 years of B2B customer support experience, and is fluent in both English and German. This position offers attractive remuneration and flexibility for remote work.