German Speaking Customer Service Advisor

Michael Page (UK); Runcorn; On-site; GBP 40,000 - 60,000; Full time

Job summary

A medium-sized company in the FMCG sector is seeking a German Speaking Customer Service Advisor. The role involves responding to customer queries in both German and English, providing product information, and resolving complaints. Candidates should have experience in customer service and strong problem-solving skills. This position offers opportunities for career growth in a supportive and professional environment in Runcorn.

Benefits

Generous holiday allowance

Career growth opportunities

Supportive company culture

Qualifications

• Fluency in both German and English with strong communication skills.
• Experience in customer service, preferably in FMCG.
• Proficient in using CRM systems and Microsoft Office tools.

Responsibilities

• Respond to customer queries via email, phone, and live chat.
• Provide information about products and services.
• Resolve customer complaints professionally.
• Assist with order processing and returns.
• Maintain records of customer interactions.

Skills

Fluency in German

Fluency in English

Customer service experience

Problem-solving skills

Attention to detail

Tools

CRM systems

Microsoft Office

Job description

• Join an Entrepreneurial Team.
• Organisation Growing Massively.

About Our Client

This opportunity is with a medium-sized organisation within the FMCG industry, known for its focus on delivering high-quality products and services. The company fosters a professional and customer-centric environment, offering a stable and supportive workplace.

Job Description

• Respond promptly to customer queries via email, phone, and live chat in both German and English.
• Provide accurate information about products and services to customers in the FMCG sector.
• Resolve customer complaints efficiently while maintaining a high level of professionalism.
• Assist with order processing, tracking, and returns to ensure customer satisfaction.
• Maintain detailed records of customer interactions and transactions in the system.
• Collaborate with other departments to address customer concerns effectively.
• Support the team with translating and proofreading content for German-speaking markets.
• Contribute to improving customer service processes and practices.

The Successful Applicant

A successful German Speaking Customer Service Advisor should have:

• Fluency in both German and English, with excellent written and verbal communication skills.
• Experience in a customer service role, preferably within the FMCG sector.
• Strong problem-solving skills and attention to detail.
• Proficiency in using CRM systems and Microsoft Office tools.
• A team-oriented mindset and a commitment to delivering exceptional customer care.

What's on Offer

• Generous holiday allowance to support work-life balance.
• Opportunities to work within a professional environment in Runcorn.
• The chance to grow your career in the FMCG industry.
• Supportive company culture and collaborative team atmosphere.