German speaking Customer Service Administrator

The Language Business Ltd; Uxbridge; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading global export company is seeking a German speaking Customer Service Administrator in Uxbridge. This role involves ensuring customer satisfaction by handling incoming queries and providing sales support. Candidates should be fluent in German and English, with previous customer service experience preferred. The starting salary is up to £26,000 annually, along with 25 days of holiday and additional benefits. Working hours are Monday to Friday with flexible options available.

Benefits

25 days holiday

Generous staff discounts

Qualifications

• Fluency in both German and English is essential.
• Previous experience in a customer service role or similar administration role is essential.
• Experience in logistics/export environment is an advantage but not essential.

Responsibilities

• Ensure customer satisfaction by receiving and processing all incoming queries promptly.
• Handle incoming calls and email enquiries from customers.
• Produce export documentation as necessary.

Skills

Fluency in German

Fluency in English

Multi-tasking ability

Job description

German speaking Customer Service Administrator

German speaking Customer Service Export Administrator - brilliant opportunity to join a world leading export company.

SALARY
Up to £26,000 per annum + 25 days holiday + other great benefits

LOCATION
Uxbridge, North West London

LANGUAGES
Fluency in both German and English

COMPANY BACKGROUND
Our client is a leading global export company offering a wide range of prestigious products in the luxury goods sector.

JOB RESPONSIBILITIES
To work as part of their international export customer service team, they wish to recruit a German speaking Customer Service Export Administrator. Your main responsibility will be ensure customer satisfaction by receiving and processing all incoming queries promptly and efficiently.

In addition you will be providing sales support to the Field Sales Managers.

Your responsibilities will include:

• Taking incoming calls from customers via telephone and handling email enquiries
• Ensuring orders and sample requests are processed immediately
• Advising customers of any delays or problems and continue to keep them informed
• Advising the Accounts Department and Sales Managers of any discrepancies on credit limits
• Informing the Team Leader of any issues affecting Customer Service
• Reporting all quality failures by warehouse or external carriers promptly via the correct procedures
• Producing export documentation where necessary
• Dispatching all sampling materials following new launches as instructed by the Sales Managers
• Provide sales information to the Sales Managers as requested

PROFESSIONAL EXPERIENCE

• Fluency in both German and English is essential
• Previous experience in a customer service role or similar administration role is essential
• Ability to multi-task
• Experience of working in a logistics/export environment is an advantage but not essential

SALARY

• Starting salary of up to £26,000 plus great benefits including 25 days holiday and generous staff discounts!

WORKING HOURS

• Monday to Friday 9.00 - 17.00 though there is the possibility of flexibility on hours (for example 8.30 - 16.30)

To apply for this fantastic opportunity, please send your CV to us in full confidence immediately