German & English Speaking Customer Advisor

South West Recruitment Ltd; Ringwood; Hybrid; GBP 27,000; Full time

Job summary

A recruitment agency in the UK is seeking a permanent Customer Service Advisor who is fluent in both German and English. The position involves responding to customer queries, translating communications, and delivering excellent service. This hybrid role offers a salary of £26,312 annually, with a supportive and sociable team environment. The successful candidate will be required to communicate directly with customers across various platforms.

Benefits

Pension Scheme

Eye test vouchers

Discounted gym membership

IIP Accredited Employer

Recognition and reward schemes

Qualifications

• Proficient in responding to emails and calls in both languages.
• Capable of translating replies accurately between English and German.
• Excellent customer service skills in various communication modes.

Responsibilities

• Respond to customer queries via phone, email, and chat.
• Translate messages between English and German as needed.
• Ensure customer satisfaction by delivering high-quality service.

Skills

Fluent in German and English

Customer empathy

Confident and professional communication

Desire to assist customers

Ability to handle queries

Job description

Overview

We are recruiting for a permanent Customer Service Advisor to speak both German and English.

Hybrid for Ringwood, Hampshire office

Main Purpose of role

• Responding to English and German emails, and answering English and German calls.


• Dealing with customer queries on our system and translating replies from English to German and German to English.


• Delivering customer service excellence in all aspects of supporting the clients' customers over the phone and in writing in both English and German.


• Communicating directly with customers on the phone, by email, social media and live web chat.

The Multilingual Consultant will report into the German Team Leader.

Requirements

• A natural ability to communicate and empathise


• A confident and professional manner


• A real willingness to help a customer with their challenge


• The desire to have fun at work!

Salary: £26,312 per annum

Location: Hybrid for Ringwood, Hampshire office

Hours: 40 paid hours per week

Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning.

Benefits

• IIP Accredited Employer


• Great working culture of fun and sociable team environment


• Pension Scheme with Standard Life


• Eye test vouchers and discounts


• Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)


• Involvement with local charities and fundraising days


• Campaign specific benefits including discounts, incentives and prizes


• Apprenticeships qualifications and career flight path schemes


• Recognition and reward schemes with Love to Shop Voucher rewards

To apply for this position please submit an up to date CV or alternatively call Sara, Nikola or Alan for more details.