German Customer Service Representative - (Hybrid, mostly remote)

ZipRecruiter; Bolton; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

A prominent customer service provider is seeking a German Customer Service Representative for a hybrid position in Cambridge. Responsibilities include handling inbound and outbound calls, managing queries, and ensuring excellent service to customers. Ideal candidates should be fluent in German and possess strong communication skills. Competitive salary and various benefits are offered, including pension scheme and gym discounts.

Benefits

Contributory pension scheme of up to 6%

Opportunity to buy & sell holiday

Gym membership discounts

Contributory hospital and health cash plan

Cycle2Work scheme

Eye care vouchers

Free monthly nutritional and personal care products

Life assurance

Discounts at leading brands and retailers

Qualifications

• Previous experience in a similar role preferred but not essential.
• Attention to detail with high level of communication skills is essential.
• Self-motivated with a 'can do' attitude.

Responsibilities

• Answering calls from existing and new customers.
• Proactively dealing with all queries relating to the business.
• Managing email queries.

Skills

Fluent in German

Customer service experience

Self-motivation

Attention to detail

High level of communication skills

Computer literacy

Job description

Overview

German Customer Service Representative - (Hybrid, mostly remote)

Location: Cambridge (Remote and 1 x per month in the Office)

Client Profile:

Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.

Key Purpose

The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.

Responsibilities

• Answering calls from existing and new customers
• Proactively dealing with all queries relating to the business
• Taking orders and bookings via external and internal calls
• Managing email queries
• A professional approach with the ability to build rapport with each customer
• Demonstrating extensive knowledge on all product ranges
• Facilitating calls from B2B and B2C

Personal Specification

The successful candidate for the position, will have the following competences:

• Previous experience in a similar role (but not essential)
• Customer service experience (but not essential)
• Self-motivated, with a ‘can do’ attitude
• Attention to detail with high level of communication skills is essential
• German Fluent
• Computer literacy
• A passion to deliver the highest quality for our client’s customers

Shifts

• Shift 1 - 5 week rotation (Late Sat) - £26,575
  • Week 1: Monday to Friday. 07:00 – 15:15
  • Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 – 20:00
  • Week 3: Monday to Friday. 11:00 – 19:15
  • Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00
  • Week 5: Monday to Friday. 11:45 – 20:00
• Shift 2 - 5 week rotation (Standard) £26,500
  • Week 1: Monday to Friday. 07:00 – 15:15 UK Time
  • Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
  • Week 3: Monday to Friday. 11:00 – 19:15 UK Time
  • Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
  • Week 5: Monday to Friday. 11:45 – 20:00 UK Time
• Shift 3 - 2 week rotation £26,400
  • Week 1: Monday to Friday, 09:45 – 18:00 UK Time
  • Week 2: Monday to Thursday, 09:45 – 18:00 UK Time & Saturday, 08:00 – 16:15 UK Time

Benefits

• Contributory pension scheme of up to 6%
• Opportunity to buy & sell holiday
• Gym membership discounts
• Contributory hospital and health cash plan
• Cycle2Work scheme
• Eye care vouchers
• Free monthly nutritional and personal care products
• Life assurance
• Discounts at leading brands and retailers