General Porter

North Bristol NHS Trust; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Bristol is looking for a Support Services Assistant responsible for patient transport and support within the hospital. The role requires a UK driving licence, teamwork, and the ability to handle physically demanding tasks in a busy environment. The ideal candidate will possess excellent communication skills and a customer-focused approach. Duties include transporting patients safely, responding to emergencies, and maintaining professional standards while working with healthcare teams.

Qualifications

• UK Manual driving licence is essential for this post.
• Ability to work in a busy, physically demanding environment.
• Good communication and interpersonal skills.

Responsibilities

• Transport patients safely using various methods.
• Assist in emergency situations and major incidents.
• Maintain a professional image at all times.

Skills

Good communication skills

Teamwork

Customer focused approach

Basic Literacy and Numeracy skills

Solution Finder

Flexibility to work shifts

Education

Good Level of Education

Job description

To work as part of the operational team responsible for providing a comprehensive patient support service in the hospital environment. This will involve carrying out the following Facilities Management functions:

• The primary function is movement of patients, consumable products, waste, furniture, medical equipment, gasses, beds, mattresses etc.
• The cleaning of all Portering equipment, delivery of blood products and responding to Major incident.
• To deliver emergency blood products.
• UK Manual driving licence is essential for this post.

To provide a high quality responsive, efficient and effective patent support service to wards, and departments in North Bristol NHS Trust acting in a caring and professional manner and working in line with the Facilities and departmental operating procedures.

Main duties of the job

• Carrying out daily duties as instructed by PST Team Leader and/or FM Duty Manager
• Contribute to a team approach in conjunction with clinical, medical staff and allied healthcare professionals
• To Transport Patients in a safe manner via wheelchair, bed, trolley and by internal Ambulance
• To when necessary transfer patients who are when confirmed by medical staff do not require a medical escort to and from wards and departments - Escorts will always be provided for internal Ambulance transfers
• Assist with transfer of Patients from Helicopter landing pad to A&E
• Transportation of the deceased to the mortuary including babies in a dignified manner
• Delivery and collection of diagnostic samples
• Provide support in the event of serious injury or emergency to assist response teams dealing with major incidents, code red, code blue and code orange, fire alarms

About us

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Job responsibilities

Physical Effort Duties involve standing/walking for long periods of time during the shift Duties may involve undertaking physically demanding tasks e.g. moving cages of approximately 300kg in weight as and when required

Mental Effort Being aware of health and safety implications involved in duties and their potential effect on others e.g. Ensuring that equipment is stored appropriately

At ward level keeping a professional distance from patients and ensuring confidentiality at all times Working to schedules which may be subject to change

Emotional effort Whilst working at ward level being able to cope with witnessing distressing sights of patients who are very ill and may be at the end stages of life Whilst working in the Emergency Department witnessing traumatic injuries In the course of your duties you will need to be sensitive when coming into contact with patients and members of the public who may be experiencing high levels of stress and anxiety are confrontational or under the influence of alcohol

Working conditions You will be expected to display a professional image at all times You will be required to wear clean official uniform and covered in low-heeled footwear You will be expected to comply the department and trust policies relating to uniform and the wearing of jewellery, nail polish etc

Person Specification

Shortlisting criteria

• Good Level of Education
• Working in a team-based environment
• Working in a busy and physically demanding multi-faceted environment
• Hotel Services and Facilities Activities
• Manual UK driving licence
• Basic Literacy and Numeracy skills
• Good communication and Interpersonal skills
• Customer focused approach
• Solution Finder
• Flexible to work shift work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.