General Manager (XN10)

NHS; Leeds; On-site; GBP 76,000 - 89,000; Full time

Job summary

A prominent healthcare organization in Leeds seeks a General Manager for the Operations Centre, responsible for leading a clinical service unit, managing operations, and ensuring exceptional patient care. Ideal candidates will have substantial operational and change management experience, along with strong negotiation and communication skills. This permanent role offers a salary range of £76,965 to £88,682, and promotes innovative healthcare delivery.

Qualifications

• Experience of successful operational management at a middle/senior management level.
• Knowledge of finance, commissioning, risk management, and service improvement.
• Excellent change management skills and ability to lead service redesign projects.

Responsibilities

• Manage a clinical service unit and ensure quality and financial targets.
• Engage internal and external stakeholders for service development.
• Ensure effective resource deployment and robust service processes.

Skills

Operational management

Change management

Negotiation skills

Communication skills

Education

Degree level or equivalent professional qualification

Job description

Job summary

At Leeds Teaching Hospitals NHS Trust, you’ll be joining over 23,000 colleagues who take pride in what they do, respect each other and enjoy working together to provide exceptional patient care. Working alongside a range of healthcare, medical and scientific colleagues, Leeds Teaching Hospitals NHS Trust contributes to life in the Leeds region, not only by being one of the largest employers, but by supporting the health and wellbeing of the community and playing a leading role in research, education and innovation. We all come together to deliver the outstanding level of care we are known for to over one million patients a year. This post is an exciting opportunity for a senior leader to be the General Manager for the Operations Centre (CSU) at the Leeds Teaching Hospitals Trust. The General Manager is a key role within the CSU leadership alongside the Head of Nursing and the Director team. The team is collectively accountable for building the strategic and operational direction and delivery of urgent and emergency care and response in partnership with city system colleagues.

Key Dates

Expected Shortlisting Date: 20/01/2026

Planned Interview Date: 27/01/2026

Main duties of the job

The clinical service unit is a busy and fast paced environment, so the post holder must be adaptive to change and able to make rapid balanced decisions to enable best care for patients and support for staff. The post-holder will - Provide strong leadership to a well‑established and highly performing team. Line‑manages a team to support national data and report submissions. Act as the leader on point to deliver the performance and financial objectives for the operations centre. Provide leadership in delivering the CSUs priority areas, such as clinical service development, contracting, business cases and Leeds Improvement Method value streams. Support the Head of Nursing and Director of Operations in deciding the strategic direction and management priorities for the service particularly aligned with the 10‑year plan. Champion patient‑centred care ensuring safety; quality and patient experience are embedded in everything we do.

About us

We are looking for a senior manager with experience in managing and leading administrative and clinical teams across a diverse range of services. You should have the ambition and drive to develop the team to deliver new and innovative ways of working. Urgent Care has the aim of being demonstrably the best CSU for partnership working in the country – you need to play your part in achieving this ambition.

Details

Date posted: 30 December 2025

Pay scheme: Agenda for change

Band: Band 8c

Salary: £76,965 to £88,682 a year

Contract: Permanent

Working pattern: Full‑time, Flexible working

Reference number: C9298‑TEX‑0088

Job location

St. James’s University Hospital
Beckett Street
Leeds
LS9 7TF

Job responsibilities

• The post holder will manage a clinical service unit or clinical support unit, comprising a number of specialties or support services supporting the Director of operations; the post holder will be responsible for the overall delivery of service, quality, financial and other targets as determined by the Executive Directors.
• In partnership with the Director of Operations, responsible for the management of identified clinical and/or related services within a unit.
• Manage the performance of the unit against key targets and measures.
• Ensure that resources are deployed effectively and that robust processes are in place to support the provision of efficient, high quality services.
• Responsible for relevant capital programmes and associated budgets.
• Ensuring Staff, Patient & Public involvement in service development.
• Developing and sustaining capacity and capability in the unit.
• Ensure that the clinical activities are appropriately recorded to maximise income opportunities related to service provision.
• Engaging on behalf of the unit with internal and, where appropriate, external stakeholders; promoting partnerships and co-operative working.
• Ensure business continuity and risk management arrangements are in place in the unit.
• Contribute to the delivery of Trust objectives.

Person Specification

Experience (Essential)

• Experience of successful operational management at a middle/senior management level.
• Knowledge and experience of disciplines including finance, people management, commissioning, risk management, performance management, service improvement and change management.

Desirable

• Preparing strategic plans – NHS management experience.

Additional Requirements (Essential)

• Excellent change management skills including service reconfiguration.
• Developed communication and facilitation skills. Ability to lead service redesign projects.

Skills & Behaviours (Essential)

• Strong negotiation and influencing skills; tact and diplomacy.

Desirable

• Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation.

Qualifications (Essential)

• Educated to degree level or equivalent professional qualification.

Desirable

• Management qualification or post graduate diploma.

Disclosure & Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Leeds Teaching Hospitals

St. James’s University Hospital
Beckett Street
Leeds
LS9 7TF

Employer's website: https://www.leedsth.nhs.uk/