General Manager - Multi-Site

Deverell Smith Ltd; Bristol; On-site; GBP 40,000 - 42,000; Full time

Job summary

A growing student accommodation company in Bristol is seeking a Scheme Manager to supervise multiple teams including administration and customer care. This role demands exceptional communication skills and a strong background in property management. Responsibilities include fostering relationships with students and external partners, ensuring customer satisfaction, and overseeing maintenance tasks. The position offers a competitive salary of £40k-£42k plus bonus and various health benefits, making it an excellent opportunity for driven professionals.

Benefits

Private dental insurance

Private medical insurance

Sales Incentive Scheme

Bonus Scheme

Responsibilities

• Supervise administration, housekeeping, maintenance, and security teams.
• Provide customer support through various communication channels.
• Arrange and conduct sales viewings for potential customers.
• Log and report maintenance issues to the facilities team.
• Organize on-site training for staff.

Skills

Excellent communication skills

Proficiency in Microsoft Office

Knowledge of Accommodation Sector booking systems

Ability to handle customer complaints

Job description

Location:

Bristol/Bath

Salary:

£40k £42K + Bonus

Position Available:

Scheme Manager (Multi-site)

Are you a driven and a professional in property management? I'm partnered with a growing student accommodation company who are on the lookout for an enthusiastic General Manager to join their dynamic team. If you possess a strong history in property management, exceptional communication abilities, and a talent for creative problem-solving, I want to hear from you.

Key Responsibilities

Office Administration

• Supervise the administration, housekeeping, maintenance, and security teams, delineating their tasks and responsibilities and devising work schedules as required.
• Foster close relationships with management teams at other Student Castle sites, suppliers, and business partners.
• Develop, revise, and update office documentation as needed.
• Manage staff holiday schedules and records of absences due to illness.
• Oversee timesheets and ensure accurate hours are submitted for payroll.
• Address student inquiries and requests via the generic site email address.
• Administer financial procedures including invoicing, banking reconciliations, expenses, and petty cash.
• Ensure timely rent payments from students and implement credit control for any rent arrears.
• Maintain spending and revenue within budgetary targets.
• Conduct regular team meetings to keep staff informed of changes in company policies and procedures.
• Manage existing nomination agreements.

Customer Care and Pastoral Support

• Provide customer support through front desk, telephone, and written communication, aligned with Student Castle company policies.
• Offer guidance, referrals, and advice to students regarding student life aspects such as mental health, financial matters, learning support, and university life.
• Enforce disciplinary measures against students breaching their Licence Agreement and Acceptable Behaviour Policy.
• Coordinate social events with student input.
• Monitor and update various social media platforms regularly.
• Conduct regular meetings with a designated group of students for feedback and identification of areas for potential improvement or change.

Business Development

• Arrange and conduct sales viewings for potential customers.
• Represent the business at university open days.
• Utilize online resources and social media to promote the Student Castle brand.
• Formulate and implement new marketing strategies.
• Establish and sustain strong relationships with universities and other educational institutions.

Facilities Management Support

• Log and report maintenance issues to the facilities team.
• Utilize property maintenance software to ensure compliance with servicing and Health and Safety requirements.
• Coordinate with external contractors for maintenance issues beyond in-house capacity.
• Notify students of necessary works and access requirements to their rooms.
• Maintain updated servicing and maintenance records.
• Manage service contracts to ensure statutory maintenance of plant equipment, safety equipment, and fire safety systems.
• Collaborate with FM team to explore new maintenance and service partner options.

Additional Duties

• Assist with ad hoc requests essential for business operations, particularly during peak periods like student move-in and move-out weekends.
• Conduct regular inspections of student flats and document findings.
• Manage the summer deep cleaning and maintenance program.
• Recruit new staff across departments when required.
• Organize on-site training for staff and maintain updated training records, ensuring staff complete training within set timelines.

Skills

• Excellent communication skills
• Proficiency in Microsoft Office, purchasing systems, and knowledge of Accommodation Sector booking systems
• Ability to handle customer complaints with professionalism and confidentiality

Perks and Benefits

• Private dental insurance
• Private medical insurance
• Sales Incentive Scheme
• Bonus Scheme

Kindly proceed by clicking the 'Apply' button. I anticipate the opportunity to engage in further discussions regarding this position.

We work as one

The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.