General Manager: Lead a Premium Retirement Village

Retirement Villages Group; West Malling; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading retirement community organization in West Malling is seeking a General Manager to lead the launch of The Willowbury. This is an exciting opportunity to shape a new community focused on unparalleled hospitality and wellbeing for Residents. The ideal candidate will have significant operational experience in hospitality or retirement living, excel in financial management, and create a culture of excellence within the village team. Join us to drive operational success and community engagement.

Benefits

Opportunities for growth and development

Supportive leadership network

Ability to shape a brand-new community

Qualifications

• 3–6 years’ experience in general management, ideally in hospitality or retirement living.
• Strong strategic planning capabilities.
• Natural relationship builder with a passion for outstanding customer service.

Responsibilities

• Lead operational delivery and define the village's culture and service standards.
• Manage the village P&L and drive revenue across all services.
• Create a welcoming and safe environment for Residents.

Skills

Operational management experience

Commercial acumen

Leadership and team building

Financial management

Customer experience focus

Organizational skills

Ability to manage multiple priorities

Job description

A leading retirement community organization in West Malling is seeking a General Manager to lead the launch of The Willowbury. This is an exciting opportunity to shape a new community focused on unparalleled hospitality and wellbeing for Residents. The ideal candidate will have significant operational experience in hospitality or retirement living, excel in financial management, and create a culture of excellence within the village team. Join us to drive operational success and community engagement.