General Manager Hospitality

allpay; Hereford; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading hospitality business in Hereford is seeking a General Manager to oversee operations across various outlets. This role involves leading high-performing teams, managing budgets, and ensuring exceptional customer experiences. Ideal candidates will have a Diploma in Hospitality or Business Management and proven experience in hospitality management. A competitive benefits package is included.

Benefits

Defined contribution group pension

Private healthcare options

Onsite gym

Learning and Development opportunities

Qualifications

• Proven experience in hospitality management across multiple outlets.
• Effective leadership, communication, and customer service abilities required.
• Strong financial acumen and budget management experience.

Responsibilities

• Oversee daily operations across public-facing and corporate venues.
• Lead and develop high performing teams.
• Manage budgets, supplier contracts, and compliance.

Skills

Leadership

Communication

Customer Service

Financial Acumen

Project Management

Education

Diploma in Hospitality or Business Management

Tools

EPOS systems

Job description

Overview

Are you a commercially driven hospitality leader ready to shape a growing brand in one of the UK's top foodie counties? Carriages is home to a collection of venues: Carriages Fine Dining Restaurant, The Sidings Cafe & Farm Shop, Tracks Pizza & Grill, and The Express Cafe & Engine Shed (onsite catering for allpay Ltd staff). We are looking for a General Manager to lead operations across all outlets, drive profitability, and deliver exceptional customer experiences. This is a unique opportunity to take ownership of a diverse hospitality portfolio on a modern business park campus with an excellent remuneration and benefits package.

Responsibilities

• Overseeing daily operations across public-facing and corporate venues
• Leading and developing high performing teams
• Working closely with senior leadership to shape strategy and growth
• Managing budgets, supplier contracts and compliance
• Championing brand development and customer satisfaction
• Collaborate on event planning and outdoor space utilisation to enhance customer experience

Qualifications

• Diploma or equivalent qualifications/experience in Hospitality, Catering or Business Management
• Proven experience in hospitality management across multiple outlets; hotel management and leisure & tourism experience also preferred
• Proven effective leadership, communication and customer service abilities
• Familiarity with EPOS systems and industry trends
• Proven strategic decision making
• Commercially astute with strong financial acumen and budget management experience
• Highly organized, resilient, and adaptable with the ability to multitask
• Professional, proactive, and detail-oriented approach
• Calm under pressure with a solution-focused mindset to achieve targets
• Proven negotiation skills
• Proven ability to manage multiple outlets simultaneously
• Proactive, hands-on approach with high standards

If you are dynamic, switched-on, and ready to make your mark, we want to hear from you.

About Us

Carriages is part of allpay Ltd. We offer a competitive benefits package including a defined contribution group pension, income protection, life assurance, private healthcare options, an onsite gym, and Learning and Development opportunities. We are an equal opportunities employer.

All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.