General Manager - Central London

Byron; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading restaurant chain in Greater London is seeking a General Manager to oversee daily operations and drive performance. Your role includes ensuring the team meets KPIs related to sales and guest feedback while maintaining a positive environment. The right candidate will possess strong commercial awareness, leadership skills, and the ability to effectively communicate. The position offers opportunities for professional growth and a commitment to employee well-being, including quarterly team outings.

Benefits

Quarterly team outings

Employee engagement activities

Professional development

Qualifications

• Ability to achieve commercial success by driving sales.
• Proficient in understanding and managing KPIs.
• Experience in team leadership and development.

Responsibilities

• Oversee daily restaurant operations and team performance.
• Drive top line sales and control profit.
• Anticipate financial risks and react proactively.

Skills

Commercial awareness

KPI understanding

Leadership

Problem-solving

Adaptive communication

Job description

In your role as a General Manager the buck stops with you on the performance of your restaurant. You are responsible for the daily operations of your restaurant & team. We want you to meet all those KPIs we always talk about (Stock & Waste Management, Team Development, Labour, Conversion, SLC and Guest Feedback) while creating a positive working environment, where guest experience is consistently brilliant and making sure your team and restaurant are safe.

Here’s what’s important to us at Byron:

• You need to achieve commercial success by driving top line sales while controlling profit, through a productive and engaged team.
• You must be able to think ahead to anticipate and pre-empt financial risk by reacting to short-term and long-term business needs.
• You have need to know your KPI numbers on the tip of your tongue; sales, COS, labour, team turnover, GRI & conversion.
• You need to keep energy up when under pressure ensuring the team are Doing It Properly.
• You must be able to challenge the norm in a respectful way and speak up to improve what Byron does and how we work while at the same time responding well when you’re challenged by others.
• You need to be able to adjust your style and ways of working depending on the situation. Remain nimble at all times.

In Return:

Every quarter, your whole team gets a night out on us because we believe happy people do the best work.

This philosophy informs everything we do. From trips abroad to Christmas parties, we work hard to keep our employees happy. We'll also develop you to wherever you want to grow to next.

And if you think there’s something we’re overlooking, let us know. We’ll do our best to fix it.

Good for you. Good for us!

So, what are we looking for?

We want you to tell us what you think – not what you think we want to hear. A great team, superb benefits, and training that takes you wherever you want to go.

The people we hire are the future of Byron – and that’s why we treat them well.