General Manager

Ole and Steen UK; Windsor; On-site; GBP 45,000; Full time

Job summary

A leading Danish bakery in Windsor seeks a passionate General Manager to run its store. The ideal candidate will have hospitality experience, lead their team with warmth and professionalism, and foster an exceptional customer experience. With a competitive salary of up to £45,000, plus bonus opportunities, this role is more than just a job; it's about bringing joy and quality to the community. Join us in our mission to be the world’s most loved bakery.

Benefits

Salary up to £45,000

Bonus opportunities up to £12,000

Flexible shifts

Referral program

Uniform provided

28 days holiday

Wellness scheme

Pension scheme

Qualifications

• Proven experience in hospitality and a track record of running successful teams.
• Passion for providing exceptional customer experiences.
• Strong communication and interpersonal skills.

Responsibilities

• Run the store and lead a motivated team.
• Provide exceptional customer service and create a positive atmosphere.
• Inspire teams to meet high standards.

Skills

Customer service

Leadership

Hospitality experience

Job description

Join Team HYGGE and see your Career RISE

Ole & Steen is an award-winning Danish bakery with 30 years of heritage behind us. We proudly produce fresh artisan breads and pastries across Denmark, the UK and New York.

We’ve become part of our guest’s local community; welcoming them into our store and serving them hand‑made breads and pastries made with heart, perfectly poured coffees, and a space to indulge in a moment alone or to gather with friends and colleagues.

‘ Hygge ’ (hoo-gah) : A Danish term meaning to create warmth and enjoy the good things in life, with good people.

We also have a lot of amazing people who help us be the Hygge, and we’re on the lookout for more to join us on our mission to become the “world’s most loved bakery”. We want our team to pass on their passion of our freshly‑baked range and bring a little joy to their day.

Package

• Salary up to £45,000 depending on experience and on top of that the opportunity to earn up to £12k bonus per annum based on performance.
• Flexible shifts.
• Referral program scheme – up to £1000.
• Uniform provided.
• 28 days holiday.
• Learn new skills and grow with us.
• Access to wellness scheme.
• Pension scheme.

The Role

As a General Manager at Ole & Steen you’ll be responsible for running one of our amazing stores. You will be an experienced hospitality professional that is able to lead a team, role‑modeling positive behaviours and driving performance in a fast‑paced environment.

What else you will do? From greeting guests with genuine warmth to acting as a role model for our teams, always reflecting a positive attitude and excellent standards, you’ll help foster an atmosphere where made‑by‑hand quality meets approachable luxury.

You are friendly and welcoming with an ability to make our guests feel at home in your store. You will lead from the front and inspire your teams to always provide a similarly high level of experience.

You’ll have a passion for great customer service, for people, coffee, food and hospitality and be excited to join us on our mission to be the “World’s most loved bakery”.

It's not just a job; it's a passion.

Join us at Ole & Steen and let's bring the Hygge to London together.