General Manager

Lounge; Truro; On-site; GBP 150,000 - 200,000; Full time

Job summary

A popular hospitality business in Truro is looking for an exceptional General Manager to lead a team, ensuring every customer leaves happy. Responsibilities include overseeing team performance, managing through KPIs, and contributing to an amazing work environment. Experience in hospitality is essential, along with a passion for customer service. This role offers competitive perks including bonuses and staff discounts.

Benefits

Overtime pay

Staff food on every shift

50% off food and drinks

Paid breaks

28 days holiday (pro rata)

Enhanced maternity and paternity pay

Company pension scheme

Career growth opportunities

Qualifications

• Experience as a General Manager or similar role in hospitality.
• Ability to lead teams and manage operations efficiently.
• Understanding of kitchen operations and team dynamics.

Responsibilities

• Lead your team to achieve excellent service.
• Ensure customer satisfaction on every shift.
• Manage team performance and deliver results.

Skills

Team leadership

KPI management

Customer satisfaction

Training and recruitment

Bar environment experience

Job description

Lounges are special places, and what makes them so are the brilliant people who run them. The person who leads these teams must be exceptional, and that could be you. Your standards will match ours, but your approach will be uniquely yours. You will be responsible for leading your team to deliver 14 excellent shifts, taking full ownership to ensure your Lounge is an amazing place to work and a great community hub. Your goal will be to ensure every customer leaves happy, which they typically do thanks to your outstanding management.

The Good Stuff

• Overtime pay for every hour worked over contracted hours
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three brands - Lounge, Cosy Club, and Brightside
• Paid breaks
• 28 days holiday (including Bank Holidays), pro rata
• Enhanced maternity and paternity pay after 2 years of service
• The renowned staff party - Loungefest
• Competitions and incentives, including all-expenses-paid trips with our suppliers
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Support via the Licensed Trade Charity
• Opportunities for personal development and career growth in a fast-expanding business
• Achievable bonuses
• Tips shared equally across the team based on hours worked
• Christmas and Boxing Day off

What you'll bring

• Experience as a General Manager, Assistant Manager, Deputy Manager, or Restaurant Manager in restaurants, bars, cafes, or coffee shops
• Experience working in a bar environment with serving freshly made food and drinks
• Familiarity with managing through KPIs, making decisions on labour, stock, food safety, customer satisfaction, and brand standards within budget
• Experience in training and recruiting front-of-house teams, including servers and assistant managers
• Preferably some back-of-house experience, understanding kitchen operations and team dynamics

If you'd like to learn more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.