General Manager

Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott; Preston; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading hospitality management company in Preston is seeking a General Manager to lead their dynamic team at a multi-venue site. You will have full P&L responsibility, ensuring high service standards and compliance with operational procedures. The ideal candidate has proven experience in managing service-oriented operations, a passion for food and beverage quality, and excellent leadership skills. Join us to enhance the customer journey in a vibrant environment.

Qualifications

• Proven experience in managing a similar operation.
• Knowledge of business management principles and practices.
• Passion for high-quality service and food.
• Experience in banqueting and hotel management.
• Strong decision-making and organizational skills.

Responsibilities

• Lead management teams and maintain high service standards.
• Ensure compliance with SOPs and handle customer complaints.
• Oversee stock checks and provide reports to the DoL.
• Responsible for recruitment and staff training.
• Maintain stock levels and minimize waste.
• Work closely on health and safety procedures.
• Prepare operating plans and review financial statements.

Skills

Team management

Business management principles

High-quality service standards

Banqueting and hotel management

EPOS applications knowledge

Decision-making skills

Communication skills

Tools

Guestline Rezlynx

Job description

Location:Mill Farm Sports Village, Wesham

Salary:Up to £60,000

About Us:Mill Farm Sports Ventures is an ambitious company with a strong entrepreneurial spirit and big plans for growth. Join our forward-thinking team and be part of a fantastic development, including five separate venues and a public catering function.

Venues:

• Bradleys Aroma:A 170-seater Sports Bar serving traditional English food.

• Aroma:A cosmopolitan daytime eatery with 40 covers for dine-in and takeaway.

• Milano's:An 80-cover modern 5-star Mediterranean restaurant with additional al fresco dining and a 'New York' style Cocktail Bar.

• Churchill's Hotel:A new boutique hotel with 19 bedrooms.

• FSEC:Fylde Sports & Education Centre with sports pitches and facilities for functions.

Role Summary:As General Manager, you will have full P&L responsibility for the entire portfolio. You will lead, motivate, and supervise management teams, setting high service standards across all outlets.

Key Responsibilities:

• Compliance:Ensure compliance with SOPs, create a cooperative working environment, and personally handle customer complaints.

• Stock Management:Oversee stock checks, provide weekly reports to the DoL, and regularly update SOPs.

• Staff Management:Responsible for recruitment, training, appraisals, and motivation. Ensure rota compliance and avoid employing agency staff except in emergencies.

• Menu Costing:Oversee menu costing and itemization, constantly reviewing product prices. Collaborate with head chefs to select suppliers, focusing on quality and local sourcing.

• Stock Control:Maintain agreed stock levels, label and rotate stock, minimize waste, and ensure daily paperwork completion.

• Health & Safety:Work closely with HR on health and safety procedures, maintaining cleanliness and food safety standards.

• Financial Management:Prepare and agree on operating plans, review monthly statements, and provide commentary on deviations.

Experience and Skills:

• Proven experience in managing and running a team in a similar operation.

• Knowledge of business management principles and practices.

• Passion for high-quality service, food, and beverage standards.

• Experience in banqueting and hotel management.

• Familiarity with EPOS applications, specifically Guestline Rezlynx.

• Excellent decision-making, coaching, and organizational skills.

• Ability to deliver creative solutions and attention to detail.

• Team player with strong communication skills.

Personal Attributes:

• Energetic and enthusiastic with a can-do attitude and a passion for enhancing the customer journey.

• Willingness to work additional hours and spend evenings away from home as required.

• Demonstrates honesty, integrity, and high standards of conduct.

Join Us:If you’re motivated and passionate about quality service in a 5-star environment, we invite you to join our dynamic team at Mill Farm Sports Ventures. Apply today!