General Manager

Sodexo Ltd; Middle Wallop; On-site; GBP 41,000 - 44,000; Full time

Job summary

A leading facilities management company is seeking a Defence General Manager in Middle Wallop, England. This role is responsible for the management of Defence-related services, ensuring high-quality delivery according to service level agreements. The ideal candidate will have experience in soft FM services and proven leadership skills. Competitive salary between £41,000 and £43,368 per annum, along with comprehensive benefits and employee support programs are offered.

Benefits

Mental health & wellbeing support

Employee Assistance Programme

24/7 virtual GP

Discounts for employees and family

Financial tools & retirement plan

Cycle to Work scheme

Paid volunteering day

Qualifications

• Experience in a management role within the soft FM services industry.
• Proven leadership and people management skills.
• Strong attention to detail with a commitment to high standards.

Responsibilities

• Overall management of Defence services in line with contract requirements.
• Planning and managing service delivery across operational business areas.
• Build and maintain strong client and customer relationships.

Skills

Management experience in soft FM services

Leadership skills

HR process knowledge

Communication skills

Organisational skills

Health & Safety knowledge

Teamwork ability

MS Office proficiency

Attention to detail

Problem-solving ability

Education

IOSH Managing Safely qualification

Food Safety qualification equivalent to CIEH Level 3

Job description

• 40 hours per week
• 5 out of 7 days
• £41,000 - £43,368 per annum
• Sodexo rewards and benefits

We are seeking an experienced Defence General Manager to take full accountability for the day‑to‑day management, coordination, and control of all Defence‑related services across the designated contract and associated at Middle Wallop, Stockbridge Hants, SO20 8EG site.

You will be responsible for delivering high‑quality services in line with contractual requirements, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs), while also driving growth opportunities and ensuring operational excellence.

What You’ll Do:

• Overall management of Defence services in line with contract requirements and operational manuals
• Planning, organising, and managing service delivery across all operational business areas
• Ensure agreed service standards, SLAs, and KPIs are fully achieved and maintained
• Contribute to the growth of services while maintaining budgetary control
• Build and maintain strong client and customer relationships
• Manage and develop a team of direct reports, including performance management
• Act as Duty Manager and provide on‑call, weekend, and holiday cover where required
• Work collaboratively with department managers to ensure smooth service delivery
• Monitor and maintain Health & Safety and Food Safety standards across all operations
• Promote employee engagement activities and create a positive working environment
• Attend meetings, team briefs, and performance reviews as required
• Support marketing initiatives and promotional activity where relevant
• Ensure professional standards and care of company equipment at all times
• Undertake training and continuous professional development
• Carry out any reasonable duties as directed by management

What You’ll Bring:

Essential

• Experience in a management role within the soft FM services industry
• Proven leadership and people management skills
• Knowledge of HR processes including recruitment, performance management, and disciplinary procedures
• Good written and verbal communication skills
• Strong numerical and organisational skills
• Knowledge of Health & Safety and Food Safety regulations
• Ability to work independently and within a team
• Proficient in MS Office (Word, Excel, Outlook)
• Strong attention to detail with a commitment to high standards
• Ability to analyse problems and develop effective solutions

Desirable

• Experience working in a military environment
• Previous experience in a similar role
• IOSH Managing Safely (or equivalent Health & Safety qualification)
• Food Safety qualification equivalent to CIEH Level 3

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!