General Manager

Heard; Greater London; On-site; GBP 55,000 - 58,000; Full time

Job summary

A new restaurant chain in London is seeking an experienced General Manager to lead their Soho site. You will ensure the delivery of exceptional service while managing a high-energy team and achieving performance targets. The ideal candidate will have proven leadership experience in a high-volume restaurant, strong operational skills, and a passion for hospitality. This role offers a competitive salary and career development opportunities as the restaurant grows.

Benefits

Up to £58,000 per year

Monthly meal for you + 4 guests

Formal qualifications provided

Career progression opportunities

Qualifications

• Proven experience as a General Manager or strong Assistant General Manager in a high-volume restaurant.
• Confident leadership with the ability to motivate a team.
• Strong operational skills in rota planning and P&L ownership.
• A calm, solutions-focused mindset, thriving under pressure.
• A genuine love of hospitality.

Responsibilities

• Lead the Soho site to deliver fast, high-energy service.
• Build and retain a fully staffed FOH & BOH team.
• Own rota and labor cost management.
• Deliver consistent guest satisfaction.
• Achieve and maintain site-level P&L targets.
• Run daily briefings and debriefs with the team.
• Maintain full compliance across safety and operations.
• Drive daily site standards.
• Collaborate with ops, marketing, and culinary teams.
• Act as the lead brand ambassador in the venue.

Skills

Leadership

Operational skills

Team building

Problem-solving

Hospitality

Job description

General Manager

Heard. Soho

Premium burgers. Fresh ingredients.(x)Consistent standards.

Heard is a new smash burger concept from 2‑Michelin‑starred chef Jordan Bailey, created to take an everyday classic and make it exceptional. After a year touring the UK’s biggest events, Heard openedfirstname restaurant in Borough in February 2025

Pairing signature burgers and beef salt fries with natural wines, craft beer, and a high‑speed, high‑standard service style. We have recently opened our second branch in Soho and are looking for someone to lead the way.

In Your First 12 Months, You’ll

1. Lead the Soho site to consistently deliver fast, high‑energy service maintaining team energy and execution standards across every shift
2. Build and retain a fully staffed FOH & BOH team with strong onboarding, clear performance expectations, and 90%+ retention by month 12
3. Own the rota and labour cost management ensuring schedule coverage while hitting % targets without overstaffing
4. Deliver consistent guest satisfaction with 90%+ of in‑service feedback marked excellent for speed, hospitality, and product
5. Achieve and maintain site‑level P&L targets, including food cost, labour, waste, and controllables tracked weekly and reviewed monthly
6. Run daily briefings and post‑shift debriefs ensuring team alignment on service goals, product knowledge, and performance feedback
7. Maintain full compliance across EHO, licensing, health & safety, and cash handling with no major issues flagged on internal or external audit
8. Drive daily site standards from music and lighting to floor setup, bathroom checks, and equipment functionality—nothing overlooked
9. Collaborate weekly with ops, marketing, and culinary teams to implement promotions, improve processes, and drive site performance
10. Act as the lead brand ambassador in the venue, creating a warm ئال, sharp, and professional atmosphere that keeps guests returning

What You Bring

• Proven experience as a General Manager or strong Assistant General Manager in a high‑volume restaurant, premium fast‑casual, or multi‑revenue site
• Confident leadership – you know how to build, motivate, and hold a team to a high standard
• Strong operational skills – you’re fluent in rota planning, stock, reporting, and P&L ownership
• A calm, solutions‑focused mindset – you lead by example and thrive under pressure
• A genuine love of hospitality – guests feel it, your team feeds off it

The Heard Package

• Up to £55,000 – 58,000 per year
• Monthly meal for you + 4 guests on us
• Formal qualifications including Mental Health First Aid, H&S Level 3, and Personal Licence
• Real development – progression into multi‑site or central roles as we grow

Ready to lead one of London’s most exciting new restaurants? Apply now and set the standard at Heard