General Manager

itsu; Bristol; On-site; GBP 35,000 - 50,000; Full time

Job summary

An Asian-inspired quick-service brand in Bristol is seeking a General Manager to oversee shop operations, focusing on people development, customer hospitality, and profitability. The ideal candidate will have experience in the food service industry, excellent leadership skills, and a strong understanding of financial management. This position offers a competitive salary and various benefits including private medical insurance and an E-Bike subscription.

Benefits

Competitive salary

Industry-leading training and development

Private medical insurance

Health cash plan scheme

Mental wellbeing platform

Critical illness cover and life insurance

Flexible E-Bike subscription

Free healthy lunch when on duty

Company pension scheme

Award-winning team events

Qualifications

• Proven experience in a management role within the food service industry.
• Strong understanding of P&L and financial performance.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop your team and lead a confident management team.
• Ensure operational standards and compliance with health and safety procedures.
• Drive hospitality by prioritizing customer and employee experiences.
• Develop strategies to grow sales and maximize profitability.

Skills

Leadership

Team development

Customer service

Financial management

Operational standards

Job description

We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.

In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.

With its best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

Overview

General Manager role at itsu. You are accountable for the success of your shop, with success sitting within four key pillars: People, Hospitality, Quality and Profitability.

Responsibilities

• People: Develop your team and lead a confident management team to create a friendly and collaborative atmosphere. Focus on clear succession for all roles in-store, be responsible for well-planned rotas, and manage all employee relations issues in line with our policies.
• Hospitality: Drive hospitality by putting customers and employees at the heart of everything you do, and train your team to deliver a great customer experience.
• Quality: Ensure all shop operational standards and compliance with itsu Food, Health and Safety procedures, and continually focus on the quality of the food your kitchen team produces.
• Profitability: Maintain a strong understanding of your P&L and overall shop financial performance. Develop a strategic mindset to grow sales and maximise profitability in collaboration with your management team.

In return for your time

• Competitive salary
• Industry leading training and development and encouragement to progress your career
• Private medical insurance
• Health cash plan scheme with cashback on dental, physiotherapy, eye tests, and more
• Mental wellbeing platform and 1-2-1 therapy sessions and employee assistance programme
• Optional critical illness cover and life insurance
• Flexible E-Bike subscription and cycle-to-work scheme
• A free healthy itsu lunch when on duty and 50% off in all stores when not on duty
• Company pension scheme
• Award-winning team events and socials throughout the year, including team days out, summer party (for the whole family), Pride, and quarterly business events

Just like you, we are very passionate about sustainability. Please check our sustainability milestones here: https://www.itsu.com/sustainability-sourcing/sustainability-milestones/