GBR Customer Experience Advisor | Retail & Business Banking | S1 | Beaumont Leys

Santander Group; Leicester; On-site; GBP 24,000 - 28,000; Full time

Job summary

A prominent banking institution in Leicester seeks a Customer Service Representative. The successful candidate will assist customers at the branch or over the phone, ensuring outstanding service. This full-time role offers a starting salary of £24,000, 25 days of holiday, and a range of benefits, including performance-related bonuses and pension contributions.

Benefits

Annual cash allowance of £500

25 days' holiday plus bank holidays

Voluntary healthcare benefits

Additional pension contributions

Digital health services access

Employee discount platform access

Qualifications

• Proven ability to deliver outstanding customer service.
• Ability to communicate effectively to understand customer needs.
• Right to work in the UK.

Responsibilities

• Acting as first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions and queries.
• Developing knowledge of services and products to assist customers.

Skills

Customer service excellence

Effective communication

Teamwork skills

Job description

Overview

For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be. What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team. You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all. The difference you'll make:

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Essential requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• You will require the right to work in the UK (please see details below)

Nice to have

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Role details

• This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm
• The role is based in our Beaumont Leys branch.

Inclusion: At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

Compensation and benefits

• Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits.
• 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Eligible for a discretionary performance-related annual bonus.
• Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance, and health assessments.
• Free access to a range of digital health services, including GP.
• Free access to wellbeing apps and up to three weekly online classes.
• We put 8% of salary into your pension, with employer contributions up to 12.5% if you contribute, and flexible options for taking some contribution in cash.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, plus discounted life assurance and critical illness cover options.
• Support for charitable giving and community partnerships.
• Share plans and 24/7 access to an online employee discount platform.
• As a Santander UK employee, access to staff versions of our products with no fees and other discounts where available.

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.