Garden Centre Team Leader - Plants

British Garden Centres; Chipping Ongar; On-site; GBP 25,000 - 35,000; Full time

Job summary

A garden retail company in Chipping Ongar is seeking a Team Leader for Plants to supervise the plant area and ensure excellent customer service. Candidates should have at least 2 years of plant knowledge and experience in horticulture. A forklift truck license is advantageous. The role is full-time with responsibilities including staff supervision and maintaining high service standards.

Benefits

Onsite car parking

Staff discount at garden centres and restaurants

Discount at Woodthorpe Leisure Park

Qualifications

• Experience in building or similar retail experience is preferred.
• The role requires physical fitness due to heavy lifting involved.
• A positive attitude and eye for detail are essential.

Responsibilities

• Maintain plant area.
• Supervise duties including key holder opening and closing store.
• Organize team schedules and address any staff issues.
• Evaluate employee performance and provide training as needed.
• Ensure high standards of customer service.
• Ensure compliance with health and safety regulations.

Skills

Excellent customer service

Supervisory experience

Able to work on one’s own initiative

Good time management

Professionalism and reliability

Education

2 years of plant knowledge

Previous work within horticulture

Tools

Forklift truck license

Job description

Overview

Garden Centre Team Leader - Plants

Full Time – 30 Hours Per Week – Including Weekends

At British Garden Centres, not only do we aim to deliver a great experience in our Centres, but we go above and beyond in creating an exceptional customer service experience too.

We are looking for a Team Leader Plants to work in this fast paced and very customer focused Centre. The successful candidate will be highly motivated, approachable and have excellent people skills with a positive “can do” attitude plus a keen eye for detail.

The successful candidate should be physically fit as this is a very hands on role and some heavy lifting will be involved. Forklift truck license would be an advantage although not essential as training will be given.

Experience in building or similar retail experience is preferred. 2 years of plant knowledge a must, previous work within horticulture required.

Benefits

• Benefits include onsite car parking and staff discount at our Garden Centres and Restaurants as well as the Woodthorpe Leisure Park.

Skills required

• Excellent customer service.
• Supervisory experience.
• Able to work on one’s own initiative.
• Adhering to company policies.
• Work well under pressure.
• Good time management.
• Professionalism and reliability.

Duties will include

• Maintain plant area.
• Supervising duties including key holder opening and closing store as required
• Excellent customer service.
• Organising team schedules and any staff issues.
• Evaluating employee performance and providing training and guidance as needed.
• Filling in for absent employees and assisting teams as needed to successfully complete projects.
• Ensuring that employees follow company policies as well as health and safety regulations.
• Ensuring a high and consistent standard of customer service.
• Business compliance in accordance with Health and Safety and food safety laws and regulations.

How to apply

Please send your CV:

Helen Clay Garden Centre Manager
[e-mail]

Applications close – Thursday 2nd October 2025

Due to the high volume of applications, if your application is successful, someone from the management team will be in touch with you, thank you.