Store Director

RH; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury furnishings company is seeking a Gallery Leader in London to guide teams towards delivering exceptional service and elevating the brand. This role requires over 10 years of leadership experience in a relevant field, a passion for interior design, and the ability to drive results while nurturing a supportive and dynamic team culture.

Qualifications

• 10+ years leadership experience in high-end furnishings or luxury retail.
• Proven ability to foster a positive work environment.
• Command of the English language required for global communication.

Responsibilities

• Lead and develop associates across all business functions.
• Coach teams to promote a positive and dynamic sales environment.
• Monitor business performance and strategize for results.

Skills

Leadership

Analytical

Problem-solving

Communication

Decision-making

Job description

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

Our architecturally inspiring galleries offer a seamlessly integrated hospitality experience, and we are building the world’s first consumer-facing interior design, architecture and landscape architecture services platform inside our Galleries, further amplifying the brand.

As part of the Gallery team, you will be a part of this movement.

RH is seeking a Gallery Leader to lead and develop associates across all functions of the business. The Leader is expected to deliver first-class service internally and externally by removing obstacles, providing support, and ensuring that teams feel empowered to “do the right thing”. This role will demonstrate a passion for design and home furnishings and will lead a team focused on strategy and execution.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Boldly coach, lead and develop teams to promote a positive and dynamic environment that drive sales and control of bottom-line expenses
• Attract the right talent at all levels for our ever-changing business and retain talent who uphold the same personal and professional standards
• Represent the RH brand through polished communication, personal appearance and professionalism through the lens of refined taste with a discerning eye for luxury
• Learn and communicate the RH design ethos and product assortment
• Address all human resources concerns quickly, in partnership with Field Leadership and the People Team
• Eagerly embrace change and deliver top results with a positive attitude no matter what the obstacle
• Monitor, communicate and analyze the business and determine strategies to achieve extraordinary results
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, Gallery cash controls, inventory management and internal audits
• Support, implement, provide follow-up and feedback for all initiatives and rollouts as the business shifts and changes

OUR REQUIREMENTS

• 10+ years leadership experience in high-end furnishings, design showrooms, luxury retail or similar field
• Interior design experience preferred
• Proven experience fostering a positive and healthy work environment, where associates are empowered to do their best
• Exceptional analytical, problem-solving and decision-making skills
• High energy and results-driven
• Adept at gaining insights from mistakes and seeking constructive feedback from colleagues or leaders to improve results
• Smart, creative and has a point of view
• Command of the English language both written and spoken is required. In this role you will communicate with Global clients as well as Leaders and cross functional partners where English is the primary language.

OUR PHYSICAL REQUIREMENTS

• Ability to lift and mobilize small to medium items up to 15 kgs. while utilizing appropriate equipment and techniques
• Ability to maneuver effectively around Gallery floor, stock room and office
• Prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing