Funeral Plan Arranger - Welwyn Garden City - Part Time

Co-op; Digswell; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading funeral service provider is seeking a Funeral Plan Arranger to deliver expert guidance on funeral plans and manage client relationships. This part-time role includes maintaining accurate client records and engaging with the local community. Applicants should have excellent communication and organizational skills, a full UK driving licence, and a passion for client service. The position offers £13.01 per hour plus a generous benefits package.

Benefits

30% off Co-op branded products

23 days holidays

Pension contributions up to 10%

Employee Assistance Programme

Virtual GP access

Career development opportunities

Money management app access

Qualifications

• Full UK driving licence and access to a vehicle with business insurance.
• Ability to build relationships with clients and colleagues.
• Experience in managing diaries and organizational tasks.
• Commitment to continuous learning and professional development.

Responsibilities

• Provide expert guidance on funeral plans and client options.
• Manage appointments and follow up on client inquiries.
• Maintain accurate records of client interactions.
• Engage with the community and represent Co-op Funeralcare.

Skills

Excellent communication skills

Attention to detail

Empathy and discretion

Organizational skills

Job description

Overview

Closing date: 17-09-2025

Funeral Plan Arranger
£13.01 per hour plus benefits
Part time 18.75 hours per week
Mobile role covering Welwyn Garden City

At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.

As a Funeral Plan Arranger, you’ll be an advocate for our Funeral Plans by being the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales. In this role no two days will look the same: you’ll manage your own calendar to meet clients across your region, follow up on enquiries and build relationships in your local community.

What you’ll do

• Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations.
• Deliver a consistent client experience by following structured wording while bringing your personality to connect with the client.
• Manage your own diary with interested client interactions by making and receiving calls as well as arranging visits depending on client needs. Appointments may be pre-populated for you.
• Proactively follow up on funeral plan enquiries in a timely manner.
• Keep accurate records in line with policies and regulations, ensuring all client documentation is managed safely, with discretion, and in a timely manner.
• Work closely with branch teams, providing guidance when introducing the offer of funeral plans in at-need conversations, and support with admin work when required.
• Champion broader life services opportunities with clients so they’re fully aware of how Co-op can support other life planning needs.
• Proactively engage with the local community and be an ambassador for Co-op Funeralcare.
• Be responsible for continued professional development in line with FCA regulations.

Qualifications / What we’re looking for

• A full UK driving licence and access to a vehicle with business insurance.
• Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues and the local community.
• A keen eye for detail and accuracy to ensure regulatory policies and processes are adhered to.
• Excellent admin and organisational skills, with the ability to work independently, manage your diary, travel to client meetings, and support branch teams when necessary.
• High levels of empathy, discretion and care, with strong listening skills and the ability to understand client needs in times of vulnerability.
• A passion for delivering great service and achieving good outcomes for clients.
• An interest in continuous learning and professional development.
• This is a new role and team; openness to change will be important as ways of working develop.

Why Co-op?

You’ll get a fantastic benefits package including:

• 30% off Co-op branded products and 10% off other brands in our food stores all year-round, plus discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• A pension with up to 10% employer contributions
• Access to the Employee Assistance Programme providing confidential advice and support 24/7
• Access to virtual GP and free eye tests
• Endless career development opportunities including apprenticeships
• Friendly, supportive team and the knowledge that you make a difference to your community
• Access to Wagestream – a money management app that gives you access to a percentage of your pay as you earn it

At Co-op, we’re proud to do things differently. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Building an inclusive work environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion.

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also check your social media activity on platforms like Facebook, Twitter and Instagram.

In this role you’ll work under FCA regulation – we’ll provide you with all the training you need to become a ‘certified colleague’. To make sure you’re eligible to advise clients on ‘pre-need’ funeral plans as a ‘certified colleague’, we’ll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy. Your credit score will not be checked as part of this process.

Any offer of employment made will be conditional upon the completion of pre-employment screening checks.