Funeral Arranger

Co-op; Milton Keynes; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused funeral service provider in Milton Keynes is seeking a Funeral Arranger to support families in their time of need. The role involves building relationships with clients, maintaining a clean and welcoming environment, and managing client documentation. Ideal candidates will possess strong communication skills, attention to detail, and a compassionate nature. Full training is provided, and benefits include competitive salary, generous holiday, and discounts on Co-op products.

Benefits

30% off Co-op branded products

23 days holiday

Pension with up to 10% employer contributions

Access to Employee Assistance Programme

Access to virtual GP

Career development opportunities

Access to Wagestream

Qualifications

• Strong communication skills with clients and colleagues.
• Confidence in handling cash and basic calculations.
• Attention to detail and adherence to regulatory policies.
• Ability to use technology for documentation and invoicing.
• Empathy and discretion while dealing with clients.

Responsibilities

• Build and maintain relationships with clients and the community.
• Ensure the funeral home is clean and welcoming.
• Manage client documentation and funeral arrangements using digital systems.
• Assist with manual handling of coffins.
• Update client management applications.

Skills

Good communication skills

Ability to confidently work with numbers

Keen eye for detail and accuracy

Good IT skills

High levels of empathy

Job description

Funeral Arranger
£25,369 (£13.01 per hour) plus benefits
Full time (37.5 hours per week) – Monday to Friday, 9am‑5pm – Bletchley, Milton Keynes, MK2 2ED

Please note that all positions within Funeralcare may involve direct physical contact with the deceased. The amount of contact varies by role.

Typical duties include, but are not limited to, the preparation, transportation, and personal care of the deceased with professionalism, dignity, respect, and conformity to health and safety standards.

Please carefully consider your comfort levels with these responsibilities before applying.

Join our friendly team and help families say the perfect goodbye to loved ones. You don’t need previous funeral industry experience; we provide full training and ongoing support. You’ll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co‑op products and services.

What you’ll do

• Build and maintain positive relationships with clients and the community.
• Support clients both in person and over the phone, arranging family visits and answering questions.
• Ensure the funeral home is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, and report and record any maintenance issue.
• Work with digital systems and devices (computers, tablets, smartphones) to accurately manage client documentation, funeral arrangements and invoicing.
• Ensure all regulated work, such as selling and informing clients about funeral plans, is referred to the Funeral Plan Arrangers.
• Assist with the manual handling of coffins and the deceased.
• Update client management applications, entering accurate and timely information to keep records up to date.

This role would suit people who have

• Good communication skills, both written and verbal, clearly communicating with clients and colleagues.
• The ability to confidently work with numbers, basic calculations such as cash handling, discount calculation, simple data entry and invoicing.
• A keen eye for detail and accuracy, ensuring regulatory policies and processes are always adhered to.
• Good IT skills, using a range of technology devices and systems (computers, tablets, smartphones, printers) and effectively learning new applications and systems.
• A passion for delivering great service and building relationships.
• High levels of empathy, discretion and care.
• The ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (training and equipment provided).

Why Co‑op?

• 30% off Co‑op branded products and 10% off other brands in our food stores all year‑round, plus discounts on other Co‑op products and services.
• 23 days holiday (pro rata, rising with service).
• A pension with up to 10% employer contributions.
• Access to our Employee Assistance Programme, offering confidential advice and support 24 hours a day.
• Access to virtual GP and free eye tests.
• Endless career development opportunities, including apprenticeships.
• Friendly, supportive team and the knowledge that you make a huge difference to your community.
• Access to Wagestream – a money management app that gives you access to a percentage of your pay as you earn it.

Building an inclusive work environment

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process and our inclusion commitments.

We reserve the right to remove a vacancy before the scheduled closing date.