Funeral Arranger

Co-op; Maidstone; On-site; GBP 26,000; Full time

Job summary

A community-focused organization is looking for a Funeral Arranger to help families during their difficult times. This role offers competitive compensation and full training, with responsibilities including client support and maintaining a welcoming environment. The ideal candidate will have strong communication skills and a compassionate approach. Join a supportive team and make a meaningful difference in your community.

Benefits

30% off Co-op branded products

23 days holidays

Pension with up to 10% employer contributions

Employee Assistance Programme

Career development opportunities

Qualifications

• Excellent verbal and written communication.

Responsibilities

• Build and maintain positive relationships with clients and the community.
• Support clients in person and over the phone.
• Ensure the funeral home is clean and welcoming.
• Work with digital systems to manage documentation and invoicing.
• Support with manual handling of coffins.

Skills

Good communication skills

Ability to work with numbers

Attention to detail

Good IT skills

Empathy and discretion

Physical capability to move coffins

Job description

Overview

Funeral Arranger £25,369 (£13.01 per hour) plus benefits. Full time 37.5 hours per week, 9am-5pm, Monday to Friday. Coxheath, Kent, ME17 4PN.

You can apply for this job on your mobile in a few simple steps – no CV needed. Join our friendly team and help families say the perfect goodbye to loved ones. You don’t need previous experience in the funeral industry to apply as we provide full training and ongoing support so you’ll have all the tools you need for your new role. You’ll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services. Find the kind of job satisfaction you didn’t think was possible. Apply today.

What you’ll do

• Build and maintain positive relationships with clients and the community.
• Support our clients both in person and over the phone, arranging family visits and answering client questions.
• Ensure that the funeral home — both inside and out — is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, and report/record any maintenance issue (there may be times when you’ll be the only person in branch).
• Work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing.
• Ensure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers.
• Support with manual handling of coffins and the deceased.
• Update client management applications, entering accurate and timely information to keep records up to date.

This role would suit people who have

• Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally.
• Ability to confidently work with numbers and perform basic calculations such as cash handling, calculating discounts, simple data entry and invoicing.
• A keen eye for detail and accuracy, ensuring regulatory policies and processes are always adhered to.
• Good IT skills, with the ability to use a range of technology devices and systems (e.g., computers, tablets, smartphones, printers) and the ability to learn new applications and systems.
• A passion for delivering great service and building relationships.
• High levels of empathy, discretion and care.
• The ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (training and equipment provided to ensure safe working practices).

Why Co-op?

• 30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services.
• 23 days holidays (pro rata, rising with service).
• A pension with up to 10% employer contributions.
• Access to our Employee Assistance Programme offering confidential advice and support 24 hours a day.
• Access to virtual GP and free eye tests.
• Opportunities for career development including apprenticeships.
• A friendly, supportive team and the knowledge that you make a difference to your community.
• Access to Wagestream – a money management app that gives you access to a percentage of your pay as you earn it.

At Co-op, we’re owned by our members. We’re one of the world’s largest co-operatives, owned by millions of members, with a community focus in everything we do. Since our Co-op was founded in 1844, we’ve built a social purpose to create a fairer world for our members, customers, colleagues, and communities.

Building an inclusive work environment

We’re actively building diverse teams and we welcome applications from everyone. We want to create inclusive work environments where colleagues have equal opportunities to reach their full potential. We celebrate differences and recognise the importance of reflecting the communities we serve.

If you have a disability, we can make reasonable adjustments to our recruitment process. We’re also part of the Disability Confident scheme and will offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply, and if we invite you to participate in the recruitment process we’ll ask if you need any reasonable adjustments.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process and about the Disability Confident scheme and our diversity commitments at jobs.coop.co.uk/diversity-inclusion-wellbeing.

We reserve the right to remove a vacancy before the scheduled closing date.