Functional Skills Content & Assessment Leader

Pearson; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global educational firm is seeking a Content and Assessment Leader for their Functional Skills team. The role involves overseeing qualifications, ensuring quality customer service, and managing assessment activities in a hybrid working environment. Candidates should have a degree along with customer service experience, strong organizational skills, and the ability to handle data accurately. Excellent benefits include 25 days of annual leave and private medical insurance.

Benefits

25 days annual leave

Pension plan

Private medical insurance

Discounted products and services

Qualifications

• Experience in a customer-focused setting in a complex business organization.
• Experience in data management ensuring accuracy and confidentiality.
• Ability to communicate effectively with various stakeholders.

Responsibilities

• Oversee the administration of Functional Skills qualifications.
• Deliver assessment activities in accordance with regulatory processes.
• Update and report key management information to ensure data accuracy.

Skills

Excellent written and verbal skills

Excellent organisational and planning skills

Attention to detail

Ability to analyse and present data

Education

Degree or relevant qualification

Tools

IT and databases

Job description

Functional Skills Content & Assessment Leader

About Pearson

We are the world’s learning company with more than 24,000 employees where we serve people in the community (nearly 200 countries). We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalised learning at scale. We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better.

Why we need you

We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world. Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.

About the job

At Pearson, we are Brave, Imaginative, Decent and Accountable. We work on a variety of projects, products and services to create and maintain an excellent assessment and content experience for our learners.

We are looking for a Content and Assessment Leader – Vocational Assessment (external & internal assessment) to join our team on a permanent basis.

The post-holder will play a critical role in the effective administration and implementation of our Functional Skills Entry Level Mathematics suite of qualifications. The FS Content & Assessment Leader (CAL) supports the Qualifications Delivery & Award Manager (QDAM) and immediate team on a daily basis to oversee a range of FS Qualifications, ensuring stakeholders experience a quality service. The post holder will ensure that business processes are carried out to a high standard, in accordance with all appropriate internal and external requirements, and can withstand scrutiny by internal audit and key stakeholders – including external quality assurance bodies, regulators, employers and learners.

Key Accountabilities

Content Management

Commissioning live secure content for FS using our Ten Stage Quality Assurance program. This involves detailed planning, scheduling and management of remote teams to meet publishing deadlines.

Customer Service

Focusing on delivering excellent customer service throughout all tasks, projects and processes.

Managing own performance in relation to internal and external service levels, for example timely resolution of customer queries, communicating professionally.

Assessment Activities

Delivering FS Quals through the regulated processes of training standard verifiers, Pre standardisation, standardisation & awarding, approving grade boundaries which are fit for purpose and defendable. Adhering to regulatory and internal procedures and obligations at all stages. Ensuring the maintenance of standards within the subject area at the correct level. Delivering meetings and/or quality assurance activities relevant to the safety of certification.

Planning, Project and Information Management

Updating and reporting on key management information to the QDAM, ensuring all data is up-to-date and accurate. Producing and maintaining plans of work based on the management information to ensure milestones are met.

Escalating issues and risks to the QDAM in a timely manner together with potential solutions. Contribute to cross-department projects, supporting other team members and meeting deadlines.

Quality Management

Maintaining good working practices to maximise accuracy, economy, efficiency and security, for example ensuring quality of marking is completed correctly and to deadline. Taking responsibility for the quality and standards for a specific set of subjects. Collate and edit annual subject reviews to identify and implement improvements. Preparing materials and implementing action plans required for adhoc audits and regulatory scrutiny activities.

Understanding and operating within the content production Quality Management. Impacting the quality of work of own team and customers.

Relationship Management

Motivating and leading their sectors and teams of Senior AAs through constant change, reviewing regularly in order to deliver improvements to the quality and efficiency of the assessment process. Support the recruitment of Senior AAs and Standard Verifiers (SVs). Manage Senior AAs and Standard Verifiers, continuously assessing their performance and giving regular feedback, including annual appraisals of their performance (e.g. Senior AA Review).

Building and maintaining effective relationships with the AA/SV workforce and internal stakeholders to develop mutually acceptable service level agreements. Building and maintaining effective relationships with Managing relationships effectively within own area. Managing own workload and supporting new joiners.

Other Activities

The post-holder is expected to demonstrate a flexible approach to the role. As such, the contents of this job description may change from time to time.

Qualifications

Background and Experience (Essential)

• Previous experience within a customer focused setting, ideally within a complex business unit organisation
• Experience of providing business support in a busy, matrixed, environment
• Experience of data input and data management, ensuring accuracy and confidentiality
• Competent using IT, including databases, and common business support packages
• Experience of improving efficiency and streamlining tasks in a complex administrative environment
• Experience of managing and prioritising own workload
• Experience of working in a customer facing environment
• Hold a degree or other relevant qualification or experience

Skills & Knowledge (Essential)

• Excellent written, verbal and interpersonal skills, able to establish and maintain professional working relationships
• Excellent organisational and planning skills
• Excellent attention to detail
• Flexible and adaptable, enabling you to build rapport with various stakeholders
• Ability to communicate effectively in a range of formats and styles, to suit a range of audiences
• Ability to set up effective data reporting mechanisms for providing accurate information
• Ability to analyse, organise and present numerical data effectively and accurately
• Committed to self-development and improvement
• Working to tight, and immoveable deadlines
• Working within a regulated framework
• Attention to detail even with repetitive tasks

Application details

To apply to the role, please submit an updated CV and cover letter.

We will be reviewing applications and scheduling interviews regularly, so we encourage applications to be submitted as soon as possible.

Role location

This is currently a hybrid position. The individual assigned can work flexibly as a remote worker between their home and can attend an office location if dependent on business requirement.

What can we offer you

Here at Pearson we also offer a great package and a fantastic range of benefits that you would expect to receive in a global organisation. Including 25 Days annual leave, this increases by 1 each year up to 30 days with the option to buy and sell up to 5 days per year on top of this. A fantastic Pension plan, private medical insurance. Pearsons other benefits also include private dental care, season ticket loan, eye tests, cycle to work scheme, volunteering days, discounted products and services from leading companies and much more.