Fully Remote Customer Service Advisor – Career Growth

Back 2 Work Complete Training; Remote; GBP 24,000; Full time

Job summary

A company in the training sector is seeking Customer Service Advisors to work from home. The role involves managing inbound calls, booking and rescheduling appointments efficiently. With an annual salary of £23,809.50, the position emphasizes strong communication skills and empathy. The company offers a range of benefits including a generous holiday scheme, wellness support, and career development opportunities.

Benefits

28 days holiday (increasing to 30 days)

Lifestyle Benefits programme

Refer & Earn Scheme

Employee Mental Health support

Recognition awards

Career development opportunities

Qualifications

• Ability to handle inbound calls efficiently.
• Experience in booking and scheduling appointments.
• High regard for accuracy in handling customer requests.

Responsibilities

• Handle inbound calls requiring appointments.
• Book, re-schedule, and cancel appointments.
• Maintain professionalism and empathy in communication.

Skills

Good communication skills

Comfortable in a fast-paced environment

Polite and professional telephone manner

Empathy towards callers

Job description

A company in the training sector is seeking Customer Service Advisors to work from home. The role involves managing inbound calls, booking and rescheduling appointments efficiently. With an annual salary of £23,809.50, the position emphasizes strong communication skills and empathy. The company offers a range of benefits including a generous holiday scheme, wellness support, and career development opportunities.