Full-Time Sales Associate - Harrods, London UK

Christian Dior Couture; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury fashion house in London seeks a passionate Sales Associate for their Harrods concession. This role involves delivering exceptional customer service, developing client relationships, and achieving sales objectives. Ideal candidates should possess a strong knowledge of women's fashion, prior experience in luxury retail, and excellent communication skills. Full-time availability is required, and a passion for the brand is essential.

Qualifications

• Strong knowledge of Ladies Ready-to-Wear and Leather Goods.
• Previous experience within luxury fashion.
• Excellent communication and relationship building skills.
• An existing client book and the ability to build long-term relationships with clients.
• A passion for Christian Dior and our collections.
• Strong knowledge of fashion and trends.

Responsibilities

• Greet, serve, and advise customers with top-tier service.
• Develop customer loyalty through personal shopping.
• Demonstrate comprehensive product knowledge.
• Introduce add-on sales to meet targets.
• Manage customer complaints effectively.

Skills

Customer service excellence

Relationship building

Product knowledge

Sales potential maximization

Communication skills

Job description

Overview

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

We are currently seeking a full-time passionate and driven Sales Associate to join our beautiful Harrods concession in London, to develop client relationships and to become a specialist in Dior couture.

Responsibilities

• To greet, serve and advise customers giving the highest standard of customer service at all times.
• Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
• To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
• Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets
• To deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure a knowledge of sales targets and department performance on a daily and weekly basis
• Follow all stock management procedures
• Support the team to maintain the highest standards of housekeeping and display within the department.
• To be conversant with selling systems, cash and credit and exchange procedures.
• To maintain the highest standards of housekeeping and retail standards within the store
• Take all actions necessary to maximise security and prevent theft of product
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses
• Participate in team meetings and make a positive contribution
• To carry out any additional duties as directed by the management team.

Experience Required

• Strong knowledge of Ladies Ready-to-Wear and Leather Goods
• Previous experience within luxury fashion
• Excellent communication and relationship building skills
• An existing client book and the ability to build long-term relationships with clients
• A passion for Christian Dior and our collections
• Strong knowledge of fashion and trends

Additional information

• Must be able to work full-time (Monday-Sunday availability)