Full Time Receptionist

Brend Hotels; Sidmouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious hotel collection in Sidmouth seeks a Hotel Receptionist to manage bookings and ensure outstanding customer service. Responsibilities include handling phone calls, administrative tasks, and maintaining a tidy workspace. The ideal candidate will have good communication skills and a positive attitude. Offers competitive pay, training, and opportunities for career advancement.

Benefits

Competitive rates of pay

Paid holidays

Share of staff tips

Discounts at Brend Hotels

Qualifications

• Commitment to delivering high levels of customer service.
• Neat and tidy appearance and adherence to uniform requirements.
• Willingness to learn and adapt to different work situations.

Responsibilities

• Record and control hotel bookings accurately.
• Handle incoming and outgoing calls and messages.
• Complete administrative tasks including hotel banking.

Skills

Good communication skills

Positive attitude

Flexibility

Ability to work independently or in a team

Job description

Overview

Deadline to apply: 7th October 2025

As a Hotel Receptionist, you will be responsible for recording and monitoring all hotel bookings, ensuring exceptional customer service as well as answering internal and external phone calls. Work for Brend Collection and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Hotels and paid holidays. Flexible working is available with various shifts including early mornings, evenings and weekends. This is a great opportunity to work for a successful local company in Sidmouth.

What will I be doing?

As a Receptionist at The Belmont Hotel, you are responsible for recording and controlling all hotel bookings, and communicating with all departments to ensure the highest level of customer care.

Your hours would be as follows; A mixture of early shifts (7.30am to 3.30pm) and late shifts (2.30pm to 10.30pm), 5 days over 7, to include weekends.

• Record and control hotel bookings with accuracy and effectiveness
• Deal with incoming and outgoing calls in an expeditious manner, recording and passing on messages as well as answering all emails
• Completing day-to-day office administrative tasks including hotel banking
• Friendly and professional customer service when dealing with customers as well as exceptional customer service skills
• Ensure workstation and office is tidy and equipment is in working order
• Understand and comply with company policy on HASAWA, fire precautions, and legal requirements, and perform any other tasks that may be required from time to time.
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

To successfully fill this role as Receptionist at The Belmont Hotel, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and willingness to learn
• Good communication skills
• Commitment to delivering high levels of customer service
• A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in a team
• Although previous experience would be beneficial, it is not essential as full training will be provided.

What’s in it for me?

There’s plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You’ll also receive discounts when dining at any Brend Hotels establishment as well as reduced accommodation rates. Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.

What is it like to work for Brend Hotels?

Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!