Frontline Support Agents - Alt-Net

Hamilton Barnes Associates Limited; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading broadband provider in the UK is seeking a customer support professional to deliver technical assistance and resolve issues for clients. This role involves direct engagement with various broadband technologies and offers growth opportunities, including progression into engineering roles. Competitive salary starting at £30,000 along with a supportive work environment.

Benefits

Training sessions for skill enhancement

Opportunities for promotions and growth

Collaborative work environment

Qualifications

• Some experience in ISP helpdesk or customer support roles.
• A passion for delivering exceptional customer experiences.
• Eagerness to engage with various technologies.

Responsibilities

• Provide technical support via phone, email, and other channels.
• Engage with broadband, WiFi, and FTTP solutions.
• Collaborate closely with customers to resolve issues.
• Contribute to mesh gigabit access projects.

Skills

Customer service experience

Technical support skills

Ability to engage with broadband technologies

Job description

Are you looking for an exciting new opportunity?

Join a broadband provider on a mission to connect the UK’s rural and hard-to-reach communities with ultrafast, reliable internet where traditional networks often fall short. Specialising in superfast and ultrafast fibre-powered services, this organisation delivers future-proof connectivity to thousands of homes and businesses across counties in England and Wales, making it one of the largest internet service providers in the country.

Founded on the belief that no one should be excluded from the digital world due to location, it began by serving a handful of rural villages and has since grown into a nationwide provider, all while maintaining a strong community-first approach.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities:

• Provide technical support via phone, email, and other channels, resolving and escalating customer issues as needed.
• Engage with a wide range of technologies, including broadband, WiFi, and FTTP solutions.
• Collaborate closely with customers, ensuring their needs are met and issues are resolved efficiently.
• Contribute to our evolving mesh gigabit access projects and the expansion of cutting-edge connectivity solutions.

Required Skills & Experience:

• Some experience in ISP helpdesk or customer support roles.
• A passion for delivering exceptional customer experiences.
• Eagerness to engage with various technologies and contribute to a multifaceted team.

Benefits:

• Engage in regular training sessions and events to enhance your technical and customer service skills.
• Begin with five days a week in our Southgate office during probation, then transition to three days a week.
• Step into a company that's not just about the job, but about cultivating a collaborative and rewarding environment.
• Progress into a junior network engineer or network engineering role - 4 of the 11 members in the team have already been promoted internally, hence the vacancy!

Competitive Compensation:

• Receive a starting salary of £30,000 along with opportunities for promotions and growth.