Frontline Store Team Leader - High-Impact Retail

Marks and Spencer; Tees Valley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading food retailer is seeking a Team Manager in Tees Valley to lead a frontline team committed to delivering exceptional customer service and driving commercial performance. In this high-impact role, you will mentor and develop your team, ensuring operational excellence while maintaining company standards. The ideal candidate will possess strong leadership capabilities and be skilled in navigating a fast-paced retail environment, with a focus on continuous improvement and customer satisfaction.

Qualifications

• Experience in a leadership role managing customer-facing teams.
• Ability to drive commercial performance and meet KPIs.
• Strong communication and listening skills to inspire and guide teams.

Responsibilities

• Lead and coach a team to maintain high standards of service.
• Monitor sales performance and make data-driven decisions.
• Ensure compliance with legal requirements and company policies.

Skills

Customer service excellence

Team leadership

Operational resilience

Commercial awareness

Tools

Data analysis tools

Visual merchandising principles

Job description

A leading food retailer is seeking a Team Manager in Tees Valley to lead a frontline team committed to delivering exceptional customer service and driving commercial performance. In this high-impact role, you will mentor and develop your team, ensuring operational excellence while maintaining company standards. The ideal candidate will possess strong leadership capabilities and be skilled in navigating a fast-paced retail environment, with a focus on continuous improvement and customer satisfaction.