Frontline Passenger Service Agent

inploi; Peene; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading support services provider is hiring Passenger Service Agents to ensure outstanding service at Eurotunnel (Le Shuttle). Responsibilities include assisting passengers, providing guidance during their journey, and maintaining a professional demeanor under pressure. The ideal candidate will have exceptional customer service experience and be flexible with working hours. Join a vibrant team and enjoy comprehensive training, benefits, and opportunities for career growth.

Benefits

Health and Wellbeing Plans

Flexible financial support

Vouchers and discounts

Ongoing training and career development

Employee Assistance Program

Refer a Friend Scheme

Long service recognition

Qualifications

• Must be 18+ years old.
• 5-year checkable employment/education history required.
• Proof of right to work in the UK documentation needed.

Responsibilities

• Assist passengers with a warm, welcoming attitude.
• Deliver professional communication under pressure.
• Provide guidance on check-ins and safety procedures.

Skills

Exceptional face-to-face customer service experience

Friendly and professional demeanor

Ability to handle pressure

Teamwork

Job description

The Benefits:

• Health and Wellbeing Plans – including our family-friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.

Our client:

Le Shuttle (Eurotunnel) is a unique shuttle service between France and the UK. Carlisle Support Services are recruiting exceptional, client-driven Passenger Service Agents to support our client with vehicle and passenger management. This is a unique opportunity to work in a vibrant and fast paced environment as a part of a professional and personable team.

Be the Friendly Face of Travel

Do you take pride in delivering outstanding customer service? Are you a natural communicator who enjoys helping others, even in fast-paced or challenging environments?

Join us at Eurotunnel (Le Shuttle) as a Passenger Service Agent, where you'll be a key part of every traveler’s journey. We're on the lookout for people-first professionals who thrive on positive interactions and providing top-tier service — every single time.

What You'll Do

• Great and assist passengers with a warm, welcoming attitude.
• Deliver clear, polite, and professional communication — even under pressure.
• Provide support and guidance on check-ins, boarding, and safety procedures.
• Be a visible, helpful presence during busy travel times.
• Respond to questions or concerns with patience and efficiency.
• Handle situations calmly, quickly, and with confidence.

What We’re Looking For

We want people who:

Have exceptional face-to-face customer service experience.

Are friendly, professional, and approachable.

• Bring confidence, friendliness, and professionalism to every customer interaction.
• Can stay calm and helpful in busy or high-pressure situations.
• Work well in a team and take initiative when needed.
• Are flexible with working hours — including early mornings, evenings, nights, and weekends.
• Traffic management/marshalling or HGV handling experience is helpful but not required.

Customer service is not just part of the job — it is the job.

What’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.

The Essentials

• 18+ years old.
• A 5-year checkable employment/education history.
• Proof of right to work in the UK documentation.
• Pass a UK DBS check and overseas check (if applicable).
• Pass a safety-critical medical.

• Successful candidates will need to provide original documentation for detailed screening and vetting processes.
• This could include the following: passport / driving license / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.

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