Frontline Officer

We Manage Jobs(WMJobs); West Midlands; On-site; GBP 24,000 - 30,000; Full time

Job summary

A supportive HR service team is looking for an enthusiastic HR Frontline Officer to join their ranks in the West Midlands. The role involves managing various telephone requests, maintaining detailed employee records, and ensuring timely service delivery. Candidates should have at least 2 years' office experience and be familiar with Oracle Fusion and Microsoft software. This is an exciting opportunity to contribute positively to a friendly work environment while ensuring high-quality service to customers.

Qualifications

• Experience of working with Oracle Fusion and Microsoft Packages.
• Minimum of 2 years’ experience in a busy office environment.

Responsibilities

• Handle a range of telephone and service requests from customers.
• Maintain accurate employee, recruitment, payroll, and pension records.
• Assist with finalizing reports and correspondence using various software.

Skills

Experience with Oracle Fusion

Proficient in Microsoft Packages

Strong team player

Organizational skills

Education

NVQ Level 2 or above

Job description

An exciting opportunity has arisen to join our friendly and professional HR Frontline Team. We are looking for an enthusiastic and motivated HR Frontline Officer with a ‘can do’ attitude to join our team.

In this role you will deal with -

Awide range of telephone and service requests from customers.Undertake a comprehensive range of administrative/ICT based processes in connection with the HR service delivery.Carry out Disclosure and Barring Identification checks.Assist the team with maintaining accurate and up to date establishment, employee, recruitment, payroll and pension records and systems both manual and computerised.Respond to requests for information/enquiries regarding employees including supporting the completion of monitoring forms, the collation of statistical information and the generation of correspondence as required.Provide support with ensuring that legislative and internal deadlines are met.To assist with the creation and preparation of reports, letters, memo’s spreadsheets, documents, databases etc, using a range of word processing and computer software packages including, Word, Excel, Adobe, Publisher, PowerPoint, Access and Oracle Fusion.Actively participate in regular progress reviews.Become an active team member.Undertake appropriate training as identified relevant to the role.Deliver services in a courteous and professional manner.

You will be expected to provide a high-quality service to our customers.

You must have: Experience of working with Oracle Fusion and Microsoft Packages. A minimum of 2 years’ experience of working in a busy office environment.

You must be: Educated to NVQ level 2 or above. Willing to work in a flexible manner to meet the needs of the service. A strong team player who is driven to deliver the best possible service. Organised and able to move comfortably between tasks when necessary.