Frontline IT Support Engineer – Troubleshooting & Service Desk

Regency Shipping Ltd; Sunbury-on-Thames; On-site; GBP 30,000 - 35,000; Full time

Job summary

A logistics company based in Sunbury-on-Thames is seeking an IT Support Engineer to deliver exceptional technical support. Responsibilities include diagnosing issues across hardware and software systems, logging service requests, and ensuring user satisfaction through effective communication. Candidates should have a strong background in technical support, a full UK driving license, and a passion for problem-solving. This role offers a competitive salary of £30,000 to £35,000 per annum, and benefits such as private health insurance and a pension scheme.

Benefits

Private Health Insurance

Medical Cash Back scheme

28 days holiday

Cycle to Work Scheme

Electric Car Scheme

Qualifications

• 2-3 years in Level 1 support experience is preferred.
• Working knowledge of network administration and IT asset management.
• Strong ability to document processes and maintain records.

Responsibilities

• Provide frontline IT support to users.
• Log and resolve service tickets efficiently.
• Diagnose and fix hardware and software issues.
• Conduct routine system health checks.
• Create technical documentation for users.

Skills

Technical support experience

Approachable style

Structured troubleshooting ability

Strong ticket management skills

Accurate documentation

Education

Full clean UK driving licence

CompTIA A+

CompTIA Network+

Tools

Active Directory

Microsoft 365/Office 365

Helpdesk software

Job description

A logistics company based in Sunbury-on-Thames is seeking an IT Support Engineer to deliver exceptional technical support. Responsibilities include diagnosing issues across hardware and software systems, logging service requests, and ensuring user satisfaction through effective communication. Candidates should have a strong background in technical support, a full UK driving license, and a passion for problem-solving. This role offers a competitive salary of £30,000 to £35,000 per annum, and benefits such as private health insurance and a pension scheme.