Frontline Customer & Safety Assistant — Welcoming & Secure

Marks and Spencer; City of Edinburgh; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading UK retailer in Edinburgh is seeking a Customer Engagement Specialist to ensure a safe shopping environment by welcoming customers and deterring theft. The role requires strong communication skills and a confident demeanor, with responsibilities including customer assistance and incident reporting. Candidates must be over 18. The position offers flexible part-time hours, especially during peak weeks.

Qualifications

• Must be 18 years or older to comply with health and safety legislation.
• No requirement for specific licenses, but good observation skills are beneficial.

Responsibilities

• Provide customers with a visible presence at the start of their shopping journey.
• Welcome customers and deter theft through engaging greetings.
• Support various tasks throughout the store as needed.
• Assist customers in navigating the store and provide help when required.
• Report incidents according to company protocol.

Skills

Confident with a friendly personality

Strong communication skills

Ability to engage customers

Natural empathy with brand values

Self-motivated

Good observation skills

Job description

A leading UK retailer in Edinburgh is seeking a Customer Engagement Specialist to ensure a safe shopping environment by welcoming customers and deterring theft. The role requires strong communication skills and a confident demeanor, with responsibilities including customer assistance and incident reporting. Candidates must be over 18. The position offers flexible part-time hours, especially during peak weeks.