Front Office Team Leader

PPHE Hotel Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel group in London is seeking a Front Office Team Leader to oversee front office operations and ensure guest satisfaction. The role involves hands-on leadership, motivating staff, and providing excellent service. Ideal candidates have hotel front office experience and proficiency in relevant software. This position offers competitive pay and a range of employee benefits.

Benefits

Salary: £14.46 per hour

30 days of holiday per year

Discounted hotel rates

Free meals

Wellness benefits

Employee assistance program

Qualifications

• Excellent knowledge of Front Office operations in a hotel.
• Previous experience as Front Office Supervisor, Team Leader, or Reception Supervisor.
• Strong ability to motivate and train front office team members.

Responsibilities

• Lead the front office team and ensure guests' needs are met.
• Provide hands-on leadership and motivation to team members.
• Handle training and operational excellence within the front office.

Skills

Excellence in Front Office operations

Hands-on leadership

Proficiency in Microsoft Office

Knowledge of Opera

Job description

Overview

Front Office Team Leader - Park Plaza Park Royal

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Front Office Team Leader, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As a Front Office Team Leader, you will receive:

Benefits

• Salary: £14.46 per hour plus great benefits
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Rota given 2 weeks in advance
• Departmental productivity & service incentive scheme
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

Responsibilities and Qualifications

• As a Master of your Craft you will…
• Have excellent detailed knowledge of Front Office operations
• Excellent detailed knowledge of front office operations in a hotel
• Hands-on Leader
• Who ensures guests\' needs are satisfactorily met
• Who plays a hands-on role leading by example and taking opportunities to motivate, train and inspire the front office team members
• Proficient with Microsoft Office and excellent knowledge of Opera
• With previous experience as a Front Office Supervisor/Team Leader, Reception Supervisor, or Receptionist in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.