Front Office Receptionist

Hilton Worldwide, Inc.; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel chain in London seeks a Front Office Receptionist to provide exceptional guest service from check-in to check-out. You will handle guest queries, maintain high customer service standards, and assist in various front office operations. The ideal candidate has a customer-focused background, a positive attitude, and strong communication skills. Competitive pay and opportunities for career growth are offered.

Benefits

Salary: £13.39 per hour

Free and healthy meals when on duty

28 days holiday, increasing to 33 days

Team Member Travel Program

High street discounts

Qualifications

• Previous experience in a customer-focused industry.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.

Responsibilities

• Provide reception services for guests.
• Ensure efficient check-in and check-out processes.
• Maximize room occupancy and promote hotel services.

Skills

Customer service skills

Positive attitude

Communication skills

IT proficiency

Education

High school certificate or equivalent

Job description

Overview

Front Office Receptionist (HOT0BXXF) at Hilton London Hyde Park Hotel, 129 Bayswater Road, London W2 4RJ. This role contributes to an exceptional guest experience from check-in through check-out and assists with audits, as required. The hotel sits opposite Hyde Park, near Queensway Station, with dining at Aubaine and other local amenities.

A World of Rewards

• Salary: £13.39 per hour + Sales incentive (39 Hours a week)
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• Corporate Responsibility programmes – find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program – discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts with Perks at Work
• Holiday 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Guest Experience Day after successfully passing probation
• Modern and inclusive Team Member areas

What will I be doing?

As a Front Office Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Keep Front Office Manager and Reception Supervisors fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use correct procedures regarding acceptance of foreign currencies, credit cards and cash in line with hotel policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Follow policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

Every job makes the stay.

At Hilton, It Matters Where You Stay – the Stay is only one side of the story. It takes hundreds of jobs to create unforgettable experiences for our guests. Behind every job, there’s an extraordinary person working to make each Stay magical. Every Job Makes the Stay.

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Job

Job: Guest Services, Operations, and Front Office