Front Office Manager: Guest Experience Leader

Fairmont Hotels & Resorts; City of Edinburgh; On-site; GBP 33,000 - 35,000; Full time

Job summary

A luxury hotel chain in Edinburgh is seeking a Front Office Manager to lead their team and enhance guest experiences. The ideal candidate will possess strong leadership and interpersonal skills, with proven experience in hotel operations. Responsibilities include mentoring staff, managing guest interactions, and maintaining high service standards. Offered salary is competitive, and the role provides numerous benefits such as private medical insurance and hotel discounts. Applicants must have the right to work in the UK.

Benefits

Performance Bonus

Private Medical Insurance

28 days holidays per year

Qualifications

• Proven experience as a Front Office Manager or readiness for the role.
• Excellent problem-solving and organizational skills.
• Calm demeanor under pressure with strong interpersonal skills.

Responsibilities

• Lead and mentor the Front Office team to enhance guest experiences.
• Manage guest arrivals and departures with high service standards.
• Provide coaching and manage Front Office operations efficiently.

Skills

Leadership

Problem-solving

Interpersonal communication

Organizational skills

Tools

Opera Cloud PMS

Job description

A luxury hotel chain in Edinburgh is seeking a Front Office Manager to lead their team and enhance guest experiences. The ideal candidate will possess strong leadership and interpersonal skills, with proven experience in hotel operations. Responsibilities include mentoring staff, managing guest interactions, and maintaining high service standards. Offered salary is competitive, and the role provides numerous benefits such as private medical insurance and hotel discounts. Applicants must have the right to work in the UK.