Front Office Manager

Hawkwell House Hotel Oxford; Oxford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A charming boutique hotel in Oxford is seeking a Front Office Manager to lead the Front of House department and ensure exceptional guest experiences. Ideal candidates should be passionate about service, organized, and able to support their team effectively. Join a newly refurbished hotel set in beautiful surroundings close to Oxford city center.

Qualifications

• Passion for guest service and delivering quality experiences.
• Hands-on approach with strong organizational skills.
• Ability to take initiative and react to situations effectively.

Responsibilities

• Manage the Front of House department.
• Ensure operational excellence across all hotel areas.
• Support and organize the team effectively.

Job description

Company Description

Mercure Oxford Hawkwell House is a picturesque boutique hotel, that occupies three buildings, twoof which 19th century manor houses bursting with character. The hotel is newly refurbished with a décor based on Oxford style vintage fashion.

Set amongst 3 acres of private gardens and only 2 miles from Oxford city centre Mercure OxfordHawkwell House Hotel is a beautiful country manor in the picturesque village of Iffley. A total of 77 rooms, all en-suite, are divided between two buildings, each with an entirely different character.

It's a 10 minute bus ride, from the bus stop outside the hotel, to the city centre and train station, or a relaxing 35 minute walk along the riverside Thames Path National Trail, which is just steps away from the hotel.

Job Description

As our next Front Office Manager , you

An exciting opportunity for a Front Office Manager has arisen at Mercure Oxford Hawkwell House Hotel. If you are a talented professional, passionate about creating extraordinary experiences, then this could be the perfect hotel for you. Managing the Front of House department and ensuring operational excellence for all areas of the hotel.

• Are passionate about guests and delivering great service.
• Have a hands‑on approach, are organised and supportive of your team.
• Take initiative and are reactive to situations as they arise, finding suitable sol...