Front Office Manager

LGH Hotels Management Ltd; Basildon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel management company seeks a Front Office Manager for the Holiday Inn Basildon. The role involves leading a team to ensure exceptional guest service and overseeing front desk operations. Candidates must have 3+ years in a hotel role and strong leadership skills. This position offers employee discounts and growth opportunities within a supportive environment.

Benefits

Employee discounts on hotel rates

Access to IHG employee room benefit program

Shopping discounts

Eye care

Free meals on duty

Free parking

Qualifications

• Minimum of 3 years of experience in a similar role within the hotel industry.
• Strong leadership and management skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills, with the ability to handle guest complaints effectively.
• Ability to work well under pressure and handle multiple tasks simultaneously.

Responsibilities

• Manage and motivate the Front Office team to deliver exceptional service.
• Ensure all front desk duties are completed accurately and efficiently.
• Develop and implement procedures for smooth operation of the Front Office.
• Work closely with other hotel departments to enhance guest experience.

Skills

Leadership

Guest Service

Communication

Problem Solving

Tools

Opera

Fidelio

Job description

Holiday Inn Basildon

The Opportunity

Are you a highly motivated and experienced professional ready to lead our hotel's Front Office team? We're looking for a dynamic Front Office Manager to ensure our guests receive exceptional service from check-in to check-out.

Responsibilities

• Lead with Excellence: Manage and motivate the Front Office team, ensuring exceptional guest service is delivered at all times.
• Oversee Operations: Ensure all front desk duties, including check-in, check-out, and billing, are completed accurately and efficiently.
• Streamline Processes: Develop and implement procedures to ensure the smooth operation of the Front Office, including managing inventory and supplies.
• Coordinate Seamlessly: Work closely with other hotel departments to provide a seamless guest experience.
• Enhance Guest Satisfaction: Monitor guest feedback and implement changes to continuously improve service.
• Train & Develop: Train new team members and provide ongoing training to enhance the skills of all team members.
• Drive Success: Develop and implement strategies to increase revenue and occupancy.

Why Join Us

Impactful Role: Play a crucial role in ensuring every guest has a memorable stay.

Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Minimum of 3 years of experience in a similar role within the hotel industry
• Strong leadership and management skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills, with the ability to handle guest complaints effectively
• Proficient in hotel management software, such as Opera or Fidelio
• Ability to work well under pressure and handle multiple tasks simultaneously
• Strong analytical and problem-solving skills
• Proven track record in achieving revenue targets and improving guest satisfaction
• Flexibility to work varying schedules including weekends and holidays

If you are a self-motivated, results-driven individual who has a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity as a Front Office Manager.

Hotel

The Holiday Inn Basildon is an exceptional hotel located opposite Festival Park, providing a perfect setting for conferences, meetings, weddings, events, and leisure guests. With 148 comfortable bedrooms available, guests can enjoy a delightful stay. The hotel offers a range of dining options to cater to all tastes.

We are committed to ensuring that all our guests have a memorable experience during their stay with us, and we strive to provide the highest levels of service and hospitality. The hotel features an open lobby, a conference centre, and a picturesque lakeside garden. It is conveniently located just a 10-minute drive from the M25 and close to Basildon station. Direct trains to Fenchurch Street station in London take only 35 minutes.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.