Front Office Leader: Elevate Guest Experience & Team Growth

Hilton; Greater London; On-site; GBP 33,000 - 34,000; Full time

Job summary

A leading hotel chain in the City of London seeks a Reception Manager to oversee Front Office operations, ensuring high standards of guest satisfaction and team performance. The ideal candidate will have supervisory experience in the hotel or leisure sector, combined with strong leadership and customer service skills. This role offers a competitive salary and various perks, including a supportive work environment and opportunities for personal development.

Benefits

Yearly salary ranging from £33,000 to £34,000

Free healthy meals when on duty

28 days of holiday increasing to 33

Team Member Travel Program

Discounted dental and health cover

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure sector.
• High level of IT proficiency.
• Commitment to delivering high customer service.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards.
• Evaluate levels of Guest satisfaction and monitor trends.
• Monitor staffing levels to meet business demands.
• Recruit, manage, train and develop the Reception team.

Skills

Leadership

Customer Service

Sales Capabilities

IT Proficiency

Interpersonal Skills

Education

Degree or Diploma in Hotel Management

Tools

Property Management Systems

Job description

A leading hotel chain in the City of London seeks a Reception Manager to oversee Front Office operations, ensuring high standards of guest satisfaction and team performance. The ideal candidate will have supervisory experience in the hotel or leisure sector, combined with strong leadership and customer service skills. This role offers a competitive salary and various perks, including a supportive work environment and opportunities for personal development.