Front Office Lead: Guest Experience & Team Coach

Apex City of London Hotel; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A London-based hotel is seeking an Assistant Front Office Manager to ensure exceptional customer service and oversee reception operations. The role includes managing shifts, implementing strategies for customer excellence, and coaching team members. Ideal candidates should demonstrate strong leadership skills and prior experience in hotel reception at a supervisory level. The position promises a welcoming environment and numerous employee benefits, emphasizing a culture of teamwork and support.

Benefits

29 days holiday

Training and development

Employee events and celebrations

Access to gym and pools

50% discount in restaurants

Discounted room rates for family and friends

Qualifications

• Previous experience in a hotel reception at Supervisor or Duty Manager level.
• Ability to evaluate own work and lead a team.
• Strong customer care skills.

Responsibilities

• Oversee day-to-day running of the reception and duty manager shifts.
• Develop and implement strategies for customer performance.
• Manage department in the absence of the manager.

Skills

Excellent standards

Leadership ability

Customer service skills

Self-awareness

Job description

A London-based hotel is seeking an Assistant Front Office Manager to ensure exceptional customer service and oversee reception operations. The role includes managing shifts, implementing strategies for customer excellence, and coaching team members. Ideal candidates should demonstrate strong leadership skills and prior experience in hotel reception at a supervisory level. The position promises a welcoming environment and numerous employee benefits, emphasizing a culture of teamwork and support.