Front of House Team Member

The Inn Collection Group; Whitby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned hospitality provider seeks enthusiastic Front of House team members in Whitby. In this role, you will be the welcoming smile for guests, ensuring their experience is exceptional. Responsibilities include greeting visitors, taking orders, and serving food and drinks. Ideal candidates thrive in a fast-paced environment and possess strong customer service skills. Join our award-winning team and enjoy perks like paid breaks and discounts on food at our inns.

Benefits

Paid holiday for birthdays

Support from development program

Paid Breaks

50% off food

Stay for £1 in quiet months

Discounted room bookings

£50 for same day bookings

15% off for loved ones

24/7 confidential support

Tronc (tips)

Community contribution through charity scheme

Qualifications

• Energetic individual who thrives in a fast-paced environment.
• Passionate about delivering exceptional hospitality experiences.
• Strong interpersonal skills to greet and serve guests.

Responsibilities

• Welcome guests and create a warm atmosphere.
• Take orders and serve food and drinks.
• Ensure a memorable experience for every visitor.

Skills

Customer service

Positive attitude

Attentiveness

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award‑winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales.

At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead‑Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give‑inn back scheme
• Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.

Situated where the North York Moors meet the coastline of one of England’s most sought‑at seaside destinations, The Stables at Whitby is a charming inn housed in a former 17th‑century farmhouse. With its unique courtyard of stables‑turned‑rooms, it offers stunning views across the tranquil countryside, leading to the moors beyond.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast‑paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front‑of‑house roles.https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*