Front of House Team Leader

Nuffield Health; Uxbridge; On-site; GBP 27,000; Full time

Job summary

A leading health and fitness provider in Uxbridge is seeking a Front of House Team Leader to ensure professional customer service and operational excellence. This full-time role involves managing the reception, supporting fitness services, and delivering outstanding client interactions. Candidates should have supervisory experience, strong resource management skills, and a background in hospitality or leisure. The role offers a competitive salary and a range of wellbeing benefits including gym membership and health assessments.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Outstanding communication and customer service skills.
• Approachable, personable, and adaptive to different situations.
• Energetic team player with exceptional planning and organizing skills.

Responsibilities

• Deliver and ensure professional customer service.
• Manage diary and resource planning effectively.
• Meet and greet visitors, maintaining reception standards.

Skills

Supervisory experience

High quality client service interaction

Strong resource management skills

Ability to prioritise and manage workload

Experience in administrative/office environment

Ability to multi-task and work under pressure

Self & team motivator

Flexibility to cover staff absences

Job description

Front of House Team Leader

Denham Garden Village | Front Of House | Permanent | Full-time | £ 26,166.40 per annum

40 Hours per week

Our team is currently looking for a Front of House Team Leader. The post holder will be responsible for delivering and ensuring professional customer service whilst maintaining operational standards. There will be a large focus on diary management and resource planning within the role.

As the welcoming face of our club, your job will be to meet and greet all visitors. Importantly, you’ll ensure the smooth running of reception by answering calls and dealing with membership enquiries, and to support the Fitness Suite with appointments, queries relating to assessments, inductions and studio class bookings.

You have outstanding communication and customer service skills gained within a leisure or hospitality role. You’re approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience. You’re an energetic team player with exceptional planning and organising skills.

Key Requirements

• Supervisory experience
• High quality client service interaction
• Strong resource management skills, including use of complex IT systems
• Ability to prioritise and deal with varied workload effectively
• Experience in administrative/office environment
• Ability to multi-task and work under pressure
• Proven self & team motivator
• Flexibility to cover staff absences & sickness
• Clean and presentable appearance

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.