Front of House Team Leader

Stonegate Group; Royal Borough of Kingston upon Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality company in the UK is seeking an experienced Front of House Team Leader for their venue in Chessington. The ideal candidate will have a passion for customer service and the ability to lead a team effectively. Responsibilities include motivating the team, maintaining service quality, and fostering a welcoming atmosphere. This role offers several benefits including discounts, flexible working, and development programs. Candidates must be 18 years or older due to the sale of alcohol.

Benefits

25% off food and drink for you and friends

Discount portal for team leaders

VIP entry to pubs and bars

Hotel discounts

Flexible working hours

Corporate discount rates

Discounted dental insurance

Early access to earned wages

Qualifications

• Experience in a hospitality environment preferred.
• Ability to lead and manage a team effectively.
• Passion for delivering excellent customer service.

Responsibilities

• Lead and motivate the Front of House team to deliver exceptional guest experiences.
• Maintain smooth operations and ensure consistency in service quality.
• Create a welcoming environment for all guests.

Skills

Team leadership and motivation

Customer service skills

Effective communication

Education

18 years or older

Job description

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late‑night venues, with well‑loved brands like Slug & Lettuce, Be At One, and Popworld. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at William Bourne.

Can you…

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top‑notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. The William Bourne, Chessington, is a friendly, relaxed environment where our guests can spend time with friends and loved ones. We offer a range of well‑priced food and drinks and have a large following of the best live sport. When the sun is shining, our garden is packed with people, where children have the room to run and play.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• David Lloyd Corporate Discount Rates
• Discounted Dental Insurance
• Wagestream – Early access to your earned wages

Award winning development programmes

To be considered for the Front of House Team Leader position at William Bourne you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact William Bourne directly.