Front of House Team Leader

Stonegate Group; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading pub and bar operator in Birmingham is seeking an experienced Front of House Team Leader to lead and motivate the team at Walkabout. The ideal candidate will foster a welcoming atmosphere and ensure high-quality service. This role includes evening and weekend availability. Benefits include discounts, flexible working, and opportunities for development.

Benefits

Reward Card via the MiXR App — 25% off food and drink

Stonegate Xtra Rewards

VIP entry to pubs and bars

Stonegate Hotel Discounts

Flexible working

Discounted Dental Insurance

Early access to earned wages

Award-winning development programmes

Qualifications

• Experience in a Front of House leadership role or similar.
• Ability to motivate and manage a team in a fast-paced environment.
• Availability to work evenings, weekends and peak times.
• Must be 18 or over to comply with alcohol sales regulations.

Responsibilities

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency across shifts.
• Foster a warm and welcoming environment where guests feel comfortable and valued.
• Lead and support front of house colleagues to deliver high-quality service.

Skills

Leadership

Team motivation

Customer service

Job description

Overview

Walkabout and Felson's is a duel-site serving up top tucker, sensational sips and all things sport, 7 days a week till late. Located on Broad Street, Walkabout invites guests to enjoy a lively Aussie atmosphere with burgers, drinks and big screens for live sports. Downstairs at Felson's on the Canalside, guests can play pool, darts and shuffleboard while enjoying food and drinks.

About Us

Stonegate Group is the UK's largest operator of pubs, bars, and late-night venues, with brands like Slug & Lettuce, Be At One and Popworld. We are committed to an inclusive culture that values individuality and neurodiversity, and aims to empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Walkabout.

Responsibilities

• Work alongside the management team to bring our shared vision to life.


• Help maintain smooth operations and consistency across shifts.


• Foster a warm and welcoming environment where guests feel comfortable and valued.


• Lead and support front of house colleagues to deliver high-quality service.

Requirements / Qualifications

• Experience in a Front of House leadership role or similar


• Ability to motivate and manage a team in a fast-paced environment


• Availability to work evenings, weekends and peak times


• Must be 18 or over to comply with alcohol sales regulations

What’s In It For You / Benefits

• Reward Card via the MiXR App — 25% off food and drink for you and all your friends across our Managed Pubs


• Stonegate Xtra Rewards — online benefits portal with discounts


• VIP entry to our pubs and bars


• Stonegate Hotel Discounts


• Flexible working


• David Lloyd Corporate Discount Rates


• Discounted Dental Insurance


• Stream — Early access to earned wages


• Award-winning development programmes

Equal Opportunity

If you have a disability as defined by the Equality Act 2010 and require reasonable adjustments during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place. Please contact Walkabout directly.