Front of House Porter

Events Operations (Royal Lancaster); City of Westminster; On-site; GBP 10,000 - 40,000; Part time

Job summary

A prestigious hotel in London is seeking a Casual Events Porter to join their Events Department. This role involves assisting in the setup and dismantling of event spaces, ensuring proper arrangements, and following health and safety procedures. Candidates should possess excellent customer service and communication skills and bring positive energy to the team. Flexible working hours are offered to suit availability. Join us to deliver memorable experiences and enjoy various benefits including generous discounts and a supportive work environment.

Benefits

Salary: £12.21 per hour + service charge

Pension scheme with company contributions

50% discount in all restaurants and spas

Employee Assistance Programme - 24/7 online GP

Complimentary laundry

Free meals on duty

Recommend a Friend incentive

Employee recognition schemes

Qualifications

• Passionate about delivering five-star service and memorable moments.
• Ability to work flexible hours according to availability.

Responsibilities

• Assist in the setup and dismantling of event spaces.
• Ensure proper arrangement of event areas according to specifications.
• Unload and move event materials and equipment.
• Conduct post-event breakdown and resetting of spaces.
• Follow health & safety and manual handling procedures.
• Assist with post-event clean-up.

Skills

Excellent customer service skills

Strong communication skills

Teamwork

Positive energy

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Casual Events Porter at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Benefits

• Salary: £12.21 per hour + service charge
• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Complimentary laundry
• Free meals on duty
• Recommend a Friend incentive
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Casual Events Porter, to join our Event Department on a casual basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.

Responsibilities

• Assist in the setup and dismantling of event spaces, including furniture, staging, tables, chairs, and décor.
• Ensure all event areas are correctly arranged according to function specifications and hotel standards.
• Assist with unloading and moving event materials, including AV equipment, tableware, and supplies.
• Conduct thorough post-event breakdown and resetting of spaces for future events.
• Follow all health & safety, fire, and manual handling procedures.
• Assist with post-event clean-up and resetting for future events.
• Excellent customer service and communication skills.

You will work the hours according to your availability and business needs, just notify your manager and they will schedule your shifts accordingly.

We are …

• Best Employer for 2021 at Springboard’s Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member
• Top 100 in the Sunday Times Best Places to Work 2025

We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Casual Events Porter role is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK